Communities and Engagement Support Officer

ForHousing Limited; Salford; Hybrid; GBP 29,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Employer pension contributions

23 days annual leave (30 with service)

Wellbeing support

Employee assistance programme

Job summary

ForHousing Limited in Salford is hiring a Communities and Engagement Support Officer on a 12-month contract (36 hours per week) with a salary of £33,570 per annum. You will design, develop and deliver services and projects to improve wellbeing of customers and communities.

You’ll handle admin, analyse data, produce reports, coordinate meetings, take minutes and liaise with departments and external partners. A proactive, IT-savvy team player with experience in community engagement is required.

Qualifications

• Experience working with a range of customers, agencies, and the community.
• Experience gathering relevant data, producing reports, and making recommendations.
• Excellent IT skills with experience using MS Office applications.

Responsibilities

• Providing general administrative support to the team, including managing inboxes, responding to queries and assigning tasks.
• Liaising with other departments and external stakeholders regarding information sharing, performance data, and financial administration.
• Supporting the delivery of the formal tenant engagement framework, including organising meetings, transport, taking minutes, collating reports.
• Raising purchase orders, making payments and keeping accurate records.
• Collecting, analysing, interpreting, and presenting data to help us understand customer feedback and measure the impact of projects and initiatives.

Skills

Customer engagement

Data analysis

Report writing

Stakeholder liaison

Tools

MS Office

Job description

Communities and Engagement Support Officer

Home > Communities and Engagement Support Officer

Date Posted 30/09/2026

Application Closing Date 14/10/2026 23:59

Hours 36 per week. 12-month contract

Salary £33,570 per annum

Location Salford

Everything we do aims to positively impact the lives of our social housing tenants and deliver on what matters to them and their communities. We provide safe, well-maintained, sustainable homes and deliver customer-focused services. ForHousing is a place where everyone can thrive and be themselves.

As part of our Communities and Engagement team, you’ll design, develop, and deliver services and projects which enhance the wellbeing of customers. You’ll produce reports and collect, analyse and interpret data to present impact.

Why ForHousing?

• Rated an “Outstanding Company to Work For” by our colleagues through Best Companies.
• Hybrid working – some of your time can be spent working from home, with flexibility to work from the office.
• Agile working – trusted to manage your work in the way that works best for you, in line with business needs.
• 10% employer pension contribution through salary sacrifice, regardless of how much you choose to contribute.
• 23 days’ annual leave, rising to 30 with service, plus bank holidays and 3 discretionary Christmas closure days. You can also buy up to 5 additional days each year through salary sacrifice.
• Enhanced maternity, paternity, and adoption pay.
• LinkedIn Learning – access to more than 20,000 expert-led courses to support your development.
• Wellbeing support, including gym discounts, exercise videos, mindfulness tools, nutrition guidance and financial wellbeing advice.
• Employee Assistance Programme – access to a 24/7 confidential counselling and support helpline.
• MyPerks – discounts and cashback at hundreds of retailers.
• Colleague recognition scheme – give and receive monetary rewards redeemable with major retailers.
• SmartTech – spread the cost of the latest technology over your salary, interest free.
• Cycle to Work scheme – save up to 40% on bikes and equipment through salary sacrifice.
• Work anniversary awards

What you’ll be doing:

• Providing general administrative support to the team, including managing inboxes, responding to queries and assigning tasks.
• Liaising with other departments and external stakeholders regarding information sharing, performance data, and financial administration.
• Supporting the delivery of the formal tenant engagement framework, including organising meetings, transport, taking minutes, collating reports, and being the first point of contact.
• Raising purchase orders, making payments and keeping accurate records.
• Collecting, analysing, interpreting, and presenting data to help us understand customer feedback and measure the impact of projects and initiatives.

What we’re looking for:

• Experience working with a range of customer, agencies, and the community.
• Experience of gathering relevant data, producing reports, and making recommendations.
• Excellent IT skills with experience using MS Office applications.

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community.

Please note we reserve the right to close this vacancy early, depending on application numbers.