Communications Development Manager

Legal & General; England; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Pension

Life assurance

Healthcare plan (permanent employees)

25 days holiday plus public holidays

Family leave

Electric car scheme

Discounts

Net-zero carbon offices

Job summary

Legal & General is seeking a Communications Development Manager to join the Customer Strategy & Engagement team. You will shape and enhance member communications across Workplace schemes, using customer insight, behavioural science and clear writing to deliver engaging experiences.

The role involves collaboration with internal teams and external partners to optimise outcomes. The successful candidate will design, implement and continuously improve communications across channels, ensuring

Qualifications

• Experience designing and delivering customer communications, campaigns or engagement activities.
• Strong stakeholder management and collaboration at all levels.
• Excellent written communication to publication standards.
• Strong analytical skills using data to inform decisions.
• Proven project management and ability to handle multiple priorities.
• Experience working with creative agencies or external partners.
• Understanding of customer engagement strategies and best practices.
• Financial services knowledge and behavioural economics understanding is advantageous.

Responsibilities

• Develop and deliver transactional member communications and supporting literature for Workplace schemes.
• Create customer-centric communications meeting business, regulatory and outcome requirements.
• Apply member insight and research to improve communication effectiveness.
• Manage and enhance communication journeys across the member lifecycle.
• Deliver communications across digital and traditional channels for reach and impact.
• Collaborate with internal stakeholders, agencies and suppliers to provide high-quality solutions.
• Measure performance, analyze results and identify improvement opportunities.
• Support Consumer Duty by ensuring communications are transparent and easy to understand.

Skills

Communications design

Stakeholder management

High-quality writing

Analytical thinking

Project management

Agency collaboration

Customer engagement

Behavioural economics (advantage)

Job description

Legal & General (L&G) is a leading UK financial services group and major global investor.

We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

Who we are

Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement.

We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys.

We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways.

Job Description

At Legal & General, we're committed to helping people build brighter financial futures. We're looking for a Communications Development Manager to join our Customer Strategy & Engagement team, where you'll play a key role in shaping and enhancing member communications across our Workplace business. This is an exciting opportunity to combine customer insight, behavioural science and communication expertise to deliver clear, engaging and effective experiences that support positive member outcomes.

What you’ll be doing:

• Developing, maintaining and delivering transactional member communications and supporting literature across Workplace schemes
• Creating customer-centric communications that meet business, regulatory and customer outcome requirements
• Applying member insight, behavioural science and research to improve communication effectiveness and engagement
• Managing and enhancing communication journeys across the member lifecycle to improve understanding and outcomes
• Delivering communications across digital and traditional channels to maximise reach, accessibility and impact
• Collaborating with internal stakeholders, agencies and third-party suppliers to deliver high-quality communication solutions
• Measuring communication performance, analysing results and identifying opportunities for continuous improvement
• Supporting Consumer Duty requirements by creating communications that are transparent, balanced and easy for customers to understand

Who we’re looking for:

• Experience designing and delivering customer communications, campaigns or engagement activities
• Strong stakeholder management skills with the ability to influence and collaborate at all levels
• Excellent written communication skills with the ability to produce high-quality content to publication standards
• Strong analytical skills and the ability to use insight and data to drive decision-making
• Proven project management and organisational skills, with experience managing multiple priorities and deadlines
• Experience working with creative agencies, suppliers or external partners
• An understanding of customer engagement strategies and communication best practice
• Experience within financial services and knowledge of behavioural economics or communication composition tools would be advantageou

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer.

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are many discounts we offer – both for our own products and at a range of high street stores and online
• We’re creating net‑zero carbon workplaces by 2030 by investing in our sustainable, modern offices across the UK, all designed to bring people together and elevate the in‑person experience

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.