Communication, Capability & Engagement Specialist

Vodafone; Stoke-on-Trent; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Communication, Capability & Engagement Specialist to enhance learning and development for frontline teams. In this role, you will create impactful training materials, manage large-scale initiatives, and collaborate with stakeholders to ensure effective communication. The company values innovation and inclusion, offering a dynamic environment where your contributions can make a significant difference. Join a team that prioritizes employee well-being and professional growth, and be part of a mission to connect and empower communities through technology.

Benefits

Up to 28 days holiday entitlement

Employee discounts

Retail vouchers

Pension plan

Share schemes

Paid leave for charity projects

Learning and development tools

Market leading parental leave policies

Qualifications

• Strong background in learning and development with effective training programs.
• Proven experience in large-scale learning initiatives and stakeholder management.

Responsibilities

• Create high-quality communication and learning materials for frontline staff.
• Manage implementation of learning initiatives and review training materials.

Skills

Learning and Development

Stakeholder Management

Communication Skills

Excel Skills

Microsoft PowerPoint

Microsoft Outlook

Job description

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Communication, Capability & Engagement Specialist

Aggregate function: Commercial

Business Area: Local Retail

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Stoke-on-Trent site 2 days per week + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Monday to Friday



*Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.



Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.

What you’ll do

As a member of the Communication, Capability, and Engagement team focusing on learning and development, you'll work with stakeholders to create high-quality communication and learning materials for our frontline, giving them the essential information they need to succeed.


You will manage the implementation of large-scale learning and development initiatives, ensuring the training is effective for our frontline colleagues. This includes reviewing new operational training materials, keeping existing training up to date, and identifying new training needs for our frontline teams.

• You will collaborate with senior stakeholders to ensure new and existing training material is up to date and relevant for all frontline areas.
• You will prepare detailed briefing packs and learning to support launches.
• You will represent the Communication, Capability, and Engagement team at key meetings with stakeholders to ensure that learning and development, communication and engagement project plans (e.g., Learning and Development, HR, Internal Communications) are aligned and consistent.
• You will act as a trusted advisor to support in defining learning requirements and align communication and engagement to ensure our frontline teams can successfully support new launches.
• You will maintain a feedback culture within the team and with stakeholders to support the continuous improvement of our team, department, and function.

Who you are

• You will have a strong background in learning and development, with the ability to create and deliver effective training programs.
• You will have proven experience in designing, implementing, and evaluating large-scale learning and development initiatives.
• You will understand learning and communication governance and delivery processes.
• You will have clear, creative, professional, and positive verbal and written communication including extensive Excel skills and Microsoft PowerPoint & Outlook.
• You will have strong stakeholder management and experience working cross-functionally.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.



Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.


If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

#vodafoneuk
#LI-Hybrid

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.