BPC R&D One Unilever Europe - CTI, Claims & Customer Engagement Specialist

Unilever Brazil; Wirral; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in the R&D sector seeks a Claims & Customer Engagement Specialist to enhance scientific relationships and drive product narratives. The role requires adaptability and effective communication, working closely with marketing and development teams on iconic brands. The candidate will support innovative strategies in a dynamic environment, making a significant impact on customer engagement and product success.

Benefits

Flexible working options

Family-friendly workplace

Inclusive workplace

Diversity consideration

Reasonable adjustments during application

Qualifications

• Solid background in core R&D roles, preferably with experience in CTI/Claims.
• Fluency in English; additional languages relevant to 1UL markets are a bonus.

Responsibilities

• Collaborate with marketing and sales for scientific engagement.
• Support deployment of BG innovations through claims testing.
• Develop deep category and market expertise.

Skills

Adaptability

Storytelling

Effective Communication

Creativity

Digital Enthusiasm

Job description

Please Note: The deadline for applying is 23:59 on the day before the job posting end date.

Job Title:

BPC R&D One Unilever Europe - CTI, Claims & Customer Engagement Specialist

Business Function:

R&D

Location:

Port Sunlight R&D

Work-Level:

WL1 RH5

Introduction

With the latest evolution of Unilever’s operating model, business groups focus on their top 25 countries. The One Unilever Markets cluster organization manages other markets globally. Its role is to deploy business strategies swiftly and effectively, supported by a dedicated R&D organization with category and functional expertise to enable innovation, 5S, UBS, and sustainability programs, aligned with each business group's goals.

Job Purpose

1UL Europe, the largest of the 1UL market clusters with a turnover of approximately €2bn across 8 country clusters, offers an exciting opportunity. This newly created role involves leading scientific relationships with key customers, communicating our superior technology and products compellingly to internal and external audiences. You will work on iconic brands such as Dove, Vaseline, TRESemmé, Lynx/Axe, and Signal, as well as local brands like Zendium, Neutral, and Baba, supporting the Social First Marketing agenda.

You will work closely with both the BG and BU R&D teams, as well as 1UL CMI, Customer Development/CSP, and Marketing teams, in a dynamic and fast-moving environment that you will help shape from the start.

Responsibilities

This role is agile and dynamic, with activities including:

• Collaborating with the 1UL EU Marketing Expertise team and local sales to deliver scientific engagement and activation, supporting digital-first demand creation.
• Adapting communication assets to resonate with customers and consumers through videos, presentations, in-person sessions, and social media, including for local jewel brands.
• Supporting the deployment of BG innovations by managing claims testing, risk assessments, approvals, and activation activities.
• Implementing digital and agile work practices to develop and share assets efficiently across teams.
• Developing deep category, market, and product expertise to uncover insights and opportunities, including consumer needs, trends, and competitors.

All About You

Successful candidates will be adaptable, collaborative, and creative R&D professionals excited about working across diverse activities. They should have a solid background in core R&D roles, preferably with experience in CTI/Claims. Key qualities include:

• Dynamic and adaptable mindset: Embrace versatility and continuous learning.
• Storytelling and engagement: Passion for storytelling to drive product narratives.
• Effective communication: Ability to engage non-technical audiences.
• Regulatory awareness: Understanding of Europe's legal and regulatory landscape.
• Risk assessment experience: Supporting claims and communication risk assessments with legal and regulatory teams.
• Creativity and attention to detail: Combining innovation with discipline.
• Team player: Experience working with external partners is a plus.
• Digital enthusiasm: Advocating for digital tools and ways of working.
• Language skills: Fluency in English; additional languages relevant to 1UL markets are a bonus.

Notes

Please apply through this portal; email applications may not be processed. Include your Future Fit Plan if possible. Ensure your Line Manager is aware of your application. For additional information or reasonable adjustments, contact Talent Partner Hannah Cottier at [e-mail].

What We Offer

While the role is full-time, flexible working options can be discussed. We promote a family-friendly, inclusive workplace and value diversity, considering all applicants fairly. We also provide reasonable adjustments during the application and interview process. For more info, visit Equity, Diversity & Inclusion (unilever.com).

Relocation to the UK

If applying from outside the UK and successful, your application will be treated as a self-initiated CLOC transfer. Costs must be self-funded, with potential reimbursement up to £5,000. Contact your Talent Partner for questions.