Commissioning Customer Relations Manager

Country Court; Nettleham; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

28 days holiday

Pension contributions

Induction training

Professional development

Blue Light Card

Job summary

Country Court is seeking a dynamic Customer Relations Manager for Southcote Lodge Care Home in Nettleham. You will drive admissions, build relationships with residents and families, and lead local business development to increase occupancy while maintaining compassionate care standards.

The role offers 37.5 hours per week, Monday to Friday, with a competitive base plus commission, and a strong emphasis on community engagement and stakeholder relationships.

Qualifications

• Seasoned professional with proven track record in customer relations, sales, or business development.
• Experience in healthcare or elder care sectors is a plus.
• Strong interpersonal and communication skills.

Responsibilities

• Admissions Leadership: oversee admissions journey from enquiry to move-in.

Skills

Sales

CRM software

Relationship building

Communication

Driving license

Tools

CRM systems

Job description

Commissioning Customer Relations Manager - Required For Our Brand New Care Home Southcote Lodge Care Home, Lodge Lane, Nettleham, Lincolnshire

Hours: 37.5 Hours per week - Monday to Friday

Salary OTE £50,000 (£35,000 BASIC & £15,000 Commission for an on-target performance)

Southcote Lodge Care Home is a brand-new, purpose-built 65-bed care home. Located in the village of Nettleham, north-east of Lincoln, the care home is ideally situated for families across Lincolnshire. Southcote Lodge Care Home offers a peaceful yet well-connected setting, making it convenient for friends and relatives to visit regularly.

Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Southcote Lodge Care Home.

Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.

Country Court is proud to be a family run business that’s grown over the years to a family of 3,300+ employees and over 45+ care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!

About The Role

At Southcote Lodge Care Home e an award-winning care home renowned for its expertise in residential, dementia, and respite care, we are seeking an accomplished and dynamic Customer Relations Manager. This pivotal role offers you the chance to leverage your industry experience and sales acumen to drive business development, create community engagement, and enrich the lives of our residents and their families.

What You’ll Do

• Admissions Leadership: Oversee and refine the entire admissions journey-from the first enquiry to a seamless move-in experience-ensuring every interaction reflects the highest standards of care and professionalism.
• Relationship Building: Cultivate and maintain robust, long-lasting relationships with residents, families, and local professionals, serving as the trusted ambassador for our care home.
• Strategic Business Development: Devise and implement innovative strategies to boost occupancy and generate private enquiries through targeted local business development and community outreach initiatives.
• Community Engagement: Represent at local events, professional networking sessions, and home open days, collaborating closely with our marketing and operations teams.
• Performance Management: Achieve and exceed key performance indicators (KPIs) including occupancy rates and service compliance, balancing ambitious sales targets with empathy and care.

About You

You are a seasoned professional with a proven track record in customer relations, sales, or business development-ideally within sectors such as healthcare, elderly care, hotels, or retirement living. Your strong interpersonal skills, strategic mindset, and passion for making a difference enable you to excel in high-pressure environments while maintaining a compassionate approach. Key qualities include:

• Excellent communication skills across all channels
• A proactive, target-driven attitude complemented by outstanding organisational abilities
• A deep understanding of local market dynamics and demographic trends
• Proficiency in CRM software and related systems
• A full, clean driving license and access to your own transport to support local business development

What We Offer

• Competitive Remuneration: An attractive salary package featuring a base salary of £35,000, combined with performance-driven commission incentives, offering an on-target earnings potential of up to £50,000 per annum.
• Generous Benefits: 28 days holiday (including bank holidays), annual pay reviews, and enhanced bank holiday rates
• Pension Contributions- Full details of our pension provider will follow with your contract pack.
• Professional Growth: Bespoke induction training, continuous professional development, and access to nationally recognised qualifications.
• Family Culture: Join a family-run business that has grown to over 3,300 employees across more than 45 care homes, where passion for 5* care and employee wellbeing is at the heart of everything we do.
• Additional Perks: Enjoy exclusive benefits such as the Blue Light Card for discounts on shops, restaurants, days out, and more.
• Subject to Terms and Conditions

If you are a strategic, relationship-driven professional with a passion for delivering outstanding care and business excellence, we’d love to hear from you.

Southcote Lodge Care Home.