Commercial Waste Officer

Northyorks; Scarborough; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Holiday entitlement 28–34 days pro‑rā

Salary sacrifice benefits

Learning and career development

Health Assured wellbeing

Job summary

North Yorkshire Council invites applications for a Commercial Waste Officer. The role focuses on developing, marketing and selling commercial waste services to businesses across North Yorkshire, with a strong emphasis on revenue growth and market share expansion.

Hybrid working arrangements are available, with travel to Northallerton for internal meetings. You will contribute to implementing a countywide waste management system and coordinating across multiple systems, processes and teams to

Qualifications

• Commitment to delivering a high-quality, customer-focused service in a commercially driven environment.
• Experience in customer-facing negotiations, relationship management and contract administration.
• Strong ICT skills and confidence using a range of business systems and Microsoft Office applications.
• Experience using multiple IT and case management systems and adapting to new technologies.
• Confidence to support system changes, testing and implementation activities.
• Excellent communication and organisational skills with the ability to prioritise workloads and work collaboratively.
• A proactive approach with attention to detail and ability to work independently or in a team.
• Knowledge of commercial waste services, waste legislation and environmental regulations is advantageous but not essential.

Responsibilities

• Develop, market and sell commercial waste services to targeted new and existing businesses.
• Manage the customer journey from contract administration to querying and changes in service.
• Provide customer quotations and tendering for contracts; promote and target new customers.
• Create new contracts, manage contracts and resolve queries; implement changes in service.
• Assist with billing and work with credit control.
• Provide advice and information for commercial waste services.
• Collaborate with Resourcing Optimisation Team to maximise supply opportunities.
• Assist in implementing and developing the new waste management system across multiple platforms.

Skills

Negotiation skills

Relationship management

Contract administration

ICT skills

Communication

Organisational skills

Proactive approach

Attention to detail

Teamwork

Tools

Microsoft Office Suite

Outlook

Excel

Word

Teams

Job description

Grade: H
Contract: Fixed term 13 months or Secondment for internal candidates

Location: Scarborough, North Yorkshire - Hybrid
Weekend Working: No

We are pleased to offer an exciting opportunity to join our team as a Commercial Waste Officer. The role will involve delivering, expanding and promoting the commercial waste service for North Yorkshire Council. This is a great opportunity for someone looking to gain experience in customer engagement and service development within the commercial waste sector. If you are proactive, enthusiastic and interested in helping shape the future of commercial waste services, then we encourage you to apply.

This is an exciting time to join the service as we develop and harmonise commercial waste services across North Yorkshire. The successful candidate will have the opportunity to influence new ways of working, contribute to the implementation of a new countywide waste management system and help shape the future direction of the service.

Our Service

The Commercial Waste Serviceis part of the wider Central Waste Management Team which carries out the Councils function as a Waste Disposal Authority. It provides support to front-line waste services including the safe and efficient reception, transfer and treatment or disposal of commercial waste.

The Role

As a Commercial Waste Officer, you will be a member of the wider commercial waste team. You will need to develop, market and sell commercial waste services to targeted new and existing businesses across North Yorkshire with a key focus on increasing revenue and market share.

The role will play a key part of the customer journey which will include:

• contract administration
• facilitating commercial waste revenue expectations
• providing customer quotations and tendering for contracts
• promoting and targeting new customers
• creating new customer contracts, contract management, resolving queries and implementing changes in service
• assisting with billing and working closely with credit control
• providing advice and information for commercial waste services
• working closely with the Resourcing Optimisation Team to ensure supply opportunity is maximised

The role will play an integral part in the implementation and ongoing development of the Council's new waste management system. Working across multiple waste management, customer relationship and financial systems, you will help ensure robust processes are developed and embedded, whilst supporting colleagues and customers through periods of service change.

What you will bring

• You will have a commitment to delivering a high-quality, customer-focused service and experience of working within a commercially driven business or service environment.
• Experience of customer-facing negotiations, relationship management and contract administration.
• Strong ICT skills with confidence using a range of business systems and Microsoft Office applications, particularly Outlook, Excel, Word and Teams.
• Experience of working across multiple IT and case management systems, with the ability to quickly learn and adapt to new technologies and processes.
• The confidence to support system changes, contribute to testing and implementation activities, and help drive continuous improvement.
• Excellent communication and organisational skills, with the ability to prioritise workloads, work collaboratively and build positive relationships with colleagues and customers.
• A proactive approach, strong attention to detail and the ability to work effectively both independently and as part of a team.
• Knowledge of commercial waste services, waste legislation and environmental regulations would be advantageous but is not essential.

Travel to our offices in Northallerton will be required approximately every 4-6 weeks to attend internal meetings, and attending occasional training workshops across the area will be required.

What We Offer:

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:

• Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays
• Salary sacrifice, employee cash back and discounts schemes
• Learning, development and career advancement opportunities
• Health Assured – confidential help and support for your wellbeing

For full details, please see out Total Rewards Brochure at the bottom of this advert.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.

North Yorkshire Council’s purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.