Commercial Waste Development Officer

Hull City Council; West Carr; Sur place; GBP 31 000 - 33 000; Plein temps

Avantages offerts par ce poste

LGPS pension

Generous annual leave

Career development

Supportive culture

Career opportunities

Résumé du poste

Hull City Council is seeking a proactive Commercial Waste Sales and Marketing Manager to drive turnover and profitability of the commercial waste service. The role focuses on developing and delivering an effective marketing strategy, pricing policies, and new business initiatives to increase revenue while aligning with government strategies on recycling.

You will lead pricing and sales efforts, manage customer contracts, and ensure compliance with statutory obligations, reporting requirements,

Qualifications

• Experience in waste management or local government preferred.
• Strong negotiation and sales skills.
• Ability to analyze pricing and market data.
• Ability to develop and implement marketing strategies.

Responsabilités

• Support statutory obligations for waste and recycling services.
• Contribute to long-term business planning and pricing strategies.
• Drive revenue growth through sales, opportunity identification and negotiation.
• Monitor industry trends and local market to inform actions.
• Capture information for service improvements and new income.
• Develop pricing strategies and maintain council-aligned pricing policies.
• Produce timely management information including sales metrics.
• Maintain relationships with clients and partners for service promotion.
• Oversee external bin supply and stock planning for clients.
• Prepare regular performance reports and milestone updates.
• Develop and maintain marketing strategy with supporting media.
• Identify efficiency gains with operations team and secure new contracts.
• Negotiate contract terms and manage end-to-end onboarding of new customers.
• Adhere to Health and Safety requirements and council policies.

Connaissances

Sales

Negotiation

Market research

Pricing strategy

Business development

Client relations

Description du poste

To actively explore and implement ways of increasing the trading turnover and profitability of the commercial waste service and to develop and deliver an effective marketing strategy focusing on maximising the return on investment to improve the financial position of the service to increase financial stability and long-term viability. Identify and implement opportunities for economies of scale and resource efficiencies to increase market share and thus promote competitive advantage for the Council. Generate new business opportunities to deliver increased sales revenue and improved resource efficiency. Adopt a proactive approach to new business generation to enable the service to become more competitive whilst meeting the needs of Government strategies with a focus on recycling.

PRINCIPAL ACCOUNTABILITIES

1. Statutory Obligations - To support the Council's statutory duty as a waste collection authority under the requirements of the Environmental Protection Act 1990 and to promote statutory commercial waste and recycling collection services offered by the Council to local businesses.
2. Contributes to the development and delivery of a long-term business plan for the commercial waste service including new service expansion opportunities, market development, new pricing strategy and innovation which contribute to business development.
3. Drives the growth in business revenue through effective sales, identification of business development opportunities, effective influencing, and negotiation, acting with autonomy within agreed pricing strategies. Generate new business revenue for waste contracts with commercial customers to increase sales by 5% per annum and increase business recycling by 10% per annum.
4. Maintains awareness of trends and developments in the commercial waste industry through effective research and knowledge of the local market deriving the implications for action from information and insight, instigating where appropriate.
5. Establishes and applies a variety of mechanisms for the capture of new information, ideas for service improvement and new income streams to maximise future income, monitoring effectiveness against projected outcomes and recommendations for further intervention and initiatives as necessary.
6. Devise, cost, project, monitor and review a range of commercially viable service pricing strategies and maintain an up-to-date pricing policy for use across all waste streams to a varying range of business types from small independent shop to multi-national corporation with complex multi-site ancillary business needs including internal collection logistics, staff education and waste audit support.Through development of pricing strategies, the post holder will build a sustainable and competitive pricing structure that delivers profitability within strict Council guidelines, act autonomously within an agreed pricing structure to secure new business through identifying break-even points and applying discounts/deals as appropriate.
7. Produces accurate, meaningful and timely management information to enable effective management and accurate profit and loss information for the service.
8. Establishes and maintains excellent working relationships both internally and externally to ensure effective networking with clients and partnership organisations, enabling the service to be promoted in a professional manner. Responsible for the management of integrated customer feedback systems to reflect where improvements to the service can be made.
9. Contributes to the management of external bin supply and delivery contractors to ensure effective stock control, bin deliveries and effective, accurate business support to all clients.
10. Prepare and present, in accordance with reporting schedules, performance management information in relation to project outputs and key milestones (identifying exceptions). This will include the production of papers, briefing notes and reports as required, including undertaking suitable research, and outlining deliverable/preferred options to management. Provision of monthly management information relating to number of sales visits, prospects, sales conversions etc in a timely manner and in accordance with service reporting requirements.
11. Develop and maintain an effective marketing strategy with supporting media to promote the service.
12. Work with the operations team to identify efficiency gains and optimal service delivery solutions to improve margins and deliver new business contracts within existing workforce resources. Research, identify and secure new business opportunities for commercial waste customers across the locality, visiting c. 50 business premises per week.
13. Negotiate and agree contract terms with prospective customers and ensure all relevant Council and statutory paperwork is completed and recorded including accurate contract documentation for all new customers. Responsible for end-to-end processes relating to new customer contracts including but not limited to setting up relevant systems, arranging delivery of bins, agreeing and arranging collection schedules with relevant service teams.Identify and execute strategies for customer retention to include relationship management, contract reviews, complaints handling protocols including both over the phone and face to face, dealing with conflict where it arises.
14. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull City Council, as your employer and you as an employee of the Council. In addition to the Councils overall duties, the post holder has personal responsibility for their own health, safety and wellbeing and that of other employees; additional and more specific responsibilities are identified in the Council's Corporate HS policy.

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)

£30,515.00 - £33,119.00

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities