Commercial Executive - Maternity Cover

South Norfolk and Broadland Council; East Carleton; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk Council is seeking an experienced professional for a fixed-term maternity cover to grow and promote its commercial waste portfolio. You will manage customer accounts, handle billing and debt management, and coordinate deliveries across the district while liaising with operations teams to resolve issues promptly.

The role is based at Ketteringham Depot with no home working, requiring travel to multiple sites and regular customer liaison both on- and off-site.

Qualifications

• Proven sales experience and ability to promote and sell services.
• Data-driven approach with strong analytical skills.
• Excellent communication and customer service capabilities.

Responsibilities

• Manage customer accounts including billing, financial transactions and debt management.
• Handle account adjustments to meet customer and service needs.
• Coordinate customer deliveries and liaise with collection crews to resolve issues.
• Travel to multiple sites as required and liaise with operations team to ensure service delivery.

Skills

Sales experience

Analytical skills

Communication skills

Customer service

Job description

South Norfolk Council is seeking an experienced and motivated professional to join its team on a fixed-term contract providing maternity cover. The successful candidate will support the continued development of the Council's commercial waste portfolio by promoting and selling high-quality waste services to customers across the district.

This fast-paced role requires proven sales experience, sound judgement, initiative, adaptability and strong problem-solving skills, together with excellent communication and customer service capabilities. A data-driven approach and strong analytical skills will also be essential for identifying opportunities to sustain and expand the portfolio.

You will manage customer accounts, billing, financial transactions, debt management and account adjustments to meet the needs of both customers and the service. You will also work closely with the operations team to coordinate customer deliveries and liaise with collection crews to resolve issues promptly and effectively.

The role is based within the office at Ketteringham Depot (home working is not available for this role) and involves regular liaison with customers both on and off site. The ability to travel to multiple sites during the course of duties is therefore essential.

If you thrive on challenge, adapt confidently to change and enjoy working in an environment where no two days are the same, this could be the opportunity for you.

Closing Date: 28th October 2026

Interview Date: To be confirmed

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.