Commercial Vehicle Service Manager

Aquila Kommando; United Kingdom; On-site; GBP 65,000 - 90,000; Full time

Job summary

Aaalmutawa is seeking a Commercial Vehicle Service Manager to lead the service operation, maximize workshop efficiency, and ensure high service quality and after-sales profitability. You will manage a skilled team and coordinate with fleet customers to deliver reliable maintenance solutions.

The role requires 6–8 years in commercial vehicle after-sales, with at least 3 years in a managerial position, and a strong focus on safety, compliance, and customer satisfaction.

Qualifications

• Bachelor's or diploma in automotive engineering or related field.
• 6-8 years minimum experience in commercial vehicle after-sales, preferably with dealership experience.
• Minimum 3 years in a managerial service role.

Responsibilities

• Lead the service team, oversee workshop operations, ensure compliance with standards and improve processes.
• Achieve agreed service revenue and gross-profit targets.
• Manage day-to-day operations of the truck service workshop.
• Monitor capacity, productivity, utilization, and turnaround time.
• Supervise Service Advisors, Workshop Supervisors, technicians and support staff.
• Develop maintenance packages to improve customer retention.
• Identify opportunities for additional service business and contracts.
• Maintain relationships with fleet customers and key accounts.
• Coordinate with principal on technical issues and warranty matters.
• Collaborate with Parts Manager to ensure availability of parts.
• Support sales in presenting after-sales solutions to customers.
• Prepare regular service operation reports for management.
• Maintain a safe workshop environment.

Skills

Truck diagnostics

Workshop management

Leadership

Customer management

Communication

Problem solving

Education

Bachelor's/Diploma in Automotive Engineering

Job description

Commercial Vehicle Service Manager [12079]

Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customer satisfaction, workshop efficiency, service quality, and after-sales profitability.

Department: Commercial Service Location: Ghazali Street

Date Added: 02-09-2026 Closing Date: 01-11-2026

Position: CommercialVehicle Service Manager

The Service Manager is responsible for the overall performance of the service operation, ensuring high levels of customersatisfaction, workshop efficiency, service quality, and after-salesprofitability.

Job Responsibilities

• Manage & Lead the service team, manage workshop operations, ensure compliance with Principals standards, and continuously improve service processes and productivity.
• Achieve agreed service revenue andgross-profit targets.
• Manage the day-to-day operations of the truckservice workshop.
• Monitor workshop capacity, productivity, utilization, and turnaround time.
• Lead and supervise Service Advisors, Workshop Supervisors, technicians, and support staff
• Develop service packages and maintenance solutions to improve customer retention.
• Identify opportunities for additional service business, including maintenance contracts and preventive maintenance programs.
• Maintain strong relationships with fleet customers and key accounts
• Coordinate with the manufacturer/principal on technical issues and warranty matters
• Continuously improving workshop processes, productivity, and efficiency
• Coordinate closely with the Parts Manager to ensure availability of critical service parts
• Support sales teams in presenting total after-sales solutions to customers.
• Prepare regular service operation reports for management.
• Maintain a safe working environment within the workshop.
• Performing any other tasks as assigned by his direct Manager.

Education

• Bachelor's/Diploma in Automotive Engineering, Mechanical Engineering, or related field

Experience

• 6-8 years minimum experience in commercial vehicle/truck after-sales, preferably with dealership experience.
• Minimum 3 years in a managerial service role.

Knowledge & Skills

• Strong knowledge of truck diagnostics, repair processes, preventive maintenance, and workshop management.
• Experience with fleet customers and service contracts is preferred.
• Strong leadership, communication, customer-management, and problem-solving skills.
• Good knowledge of service management systems and MS Office.