Commercial Support Administrator

Emr-Uk; Darlaston; On-site; GBP 22,000 - 32,000; Full time

Job summary

EMR is seeking a proactive Commercial Support Administrator to join the Customer Experience team. You will ensure pricing, contracts, supplier information, customer records, and financial processes are accurate, compliant, and up to date, while supporting commercial activities that drive growth.

This role suits someone who enjoys administration, building relationships, and supporting a busy commercial function in a fast-paced environment.

Qualifications

• Previous experience in an administrative or commercial support role.
• Strong attention to detail and commitment to accuracy.
• Confident using Microsoft Office, particularly Excel.
• Experience using CRM systems and databases.
• Excellent communication and relationship-building skills.
• Well organised and able to prioritise tasks in a fast-paced environment.
• Commercially aware, proactive, and solutions-focused.
• A team player who takes ownership and enjoys supporting others.

Responsibilities

• Supporting customer onboarding and providing excellent service to customers and suppliers.
• Maintaining CRM records, contracts, pricing information, and commercial systems.
• Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
• Processing payments, self-bills, and trader invoices accurately and on time.
• Supporting the Commercial Buying team with supplier and customer interactions.
• Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
• Carrying out regular data checks and resolving discrepancies quickly.
• Identifying opportunities to support increased volumes, material supply, and commercial growth.
• Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.

Skills

Administrative experience

Attention to detail

Excel

CRM systems

Communication

Relationship-building

Organizational skills

Commercial awareness

Problem solving

Team player

Tools

Microsoft Office

CRM software

Job description

The only way to truly know the benefits of this culture is to experience it as an EMR employee, but some examples of the support we offer include:

• Competitive pay rates and a bonus scheme
• 25 days annual leave plus the option to buy or sell leave
• Enhanced maternity and paternity leave
• Employee support, including life assurance and critical illness pay
• Wellbeing Scheme, giving every colleague – and their dependents – unlimited access to GPs and counselling, as well as cash back on a wide range of health and wellbeing treatments
• 24/7 anonymous access to advice on any aspect of health and wellbeing
• Financial wellbeing support, including access to affordable loans, savings plans, advanced earned pay and financial education
• Savings on online purchases from retailers and utilities to entertainment and beyond

We’re proud to have achieved Great Place To Work status for three years running - and to be recognised among the UK's Best Workplaces in Manufacturing, Production & Transportation.

But it's about so much more than badges to us, it's about being recognised by our people for the continuous work we do to do better for them.

#INDMP

About Our Opportunity:

We’re looking for a proactive and detail-orientedCommercial Support Administratorto join our Customer Experience team. In this role, you’ll provide essential support to the wider Commercial function, ensuring pricing, contracts, supplier information, customer records, and financial processes are accurate, compliant, and up to date.

This is a fantastic opportunity for someone who enjoys administration, building relationships, and supporting commercial activities that help drive business growth.

What You Will Be Doing

• Supporting customer onboarding and providing excellent service to customers and suppliers.
• Maintaining CRM records, contracts, pricing information, and commercial systems.
• Monitoring purchase tickets and ensuring pricing and contract data remains accurate.
• Processing payments, self-bills, and trader invoices accurately and on time.
• Supporting the Commercial Buying team with supplier and customer interactions.
• Managing supplier enquiries, pricing confirmations, and coordinating collections and deliveries.
• Carrying out regular data checks and resolving discrepancies quickly.
• Identifying opportunities to support increased volumes, material supply, and commercial growth.
• Managing emails, workload trackers, and general administrative activities to keep processes running smoothly.

Your work will help ensure reliable commercial information, strong supplier relationships, and efficient day-to-day operations.

About You

• Previous experience in an administrative or commercial support role.
• Strong attention to detail and commitment to accuracy.
• Confident using Microsoft Office, particularly Excel.
• Experience using CRM systems and databases.
• Excellent communication and relationship-building skills.
• Well organised and able to prioritise tasks in a fast-paced environment.
• Commercially aware, proactive, and solutions-focused.
• A team player who takes ownership and enjoys supporting others.

If you enjoy working with data, supporting customers and suppliers, and playing a key role in a busy commercial team, we'd love to hear from you.

Who we are:

Our purpose is to create a future where the materials we use don’t need to be extracted from the planet.’

At EMR, we give new life to unwanted materials. Every year, we recycle 10 million tonnes of metals and plastics, saving 19 million tonnes of carbon from entering the Earth’s atmosphere, diverting waste from landfill and protecting resources and habitats.

We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth.

We’re proud to have achieved Great Place To Work status, but it’s about so much more than a badge. It’s about being recognised by our people for the continuous work we do to do better for them:

‘The people who work here are from varied backgrounds and have a variety of beliefs, all of which are accepted and respected.’

‘I’m encouraged to keep a healthy work-life balance so that I can be performing at my best.’

‘I’ve been supported every step of the way in my career progression.’

‘EMR offers a fantastic and inclusive environment; collaboration across the whole business, humility and hard work.’

We couldn’t do any of this without our team members. In return for all they do, we do everything we can to create an environment of belonging, value, support and growth, underpinned by our Company values of We Care and We Do.

• We Care
• Integrity – our people are Respectful and Honest
• Trust – our people are Collaborative and Genuine
• We Do
• Accountable – our people are Determined and Responsible
• Innovative – our people have a Growth Mind-set and are Progressive