Commercial Strategy Manager (Retention & Base Management)

Sky Group; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free SkyTV/NOW package

Pension up to 9% employer contribution

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky UK is seeking a Commercial Manager to support the development and delivery of the commercial strategy for Sky's Broadband base, focusing on retention, churn reduction and customer outcomes. You will own strategic initiatives from insight through business case, delivery and performance review.

You'll translate priorities into clear workplans, leverage customer insight and financial analysis, and lead cross-functional workstreams to optimise pricing, product and lifecycle management.

Qualifications

• Strong demonstrable experience of taking commercial or strategic initiatives from problem/opportunity identification through to recommendation and action, with clear evidence of the commercial or customer outcome achieved.
• Strong experience using customer, commercial and/or financial data to assess value, build business cases or evaluate performance, with clear explanations of assumptions and measures.
• Proven experience leading a project or workstream from idea through to delivery, coordinating teams and managing milestones, risks and dependencies.
• Experience working across multiple functions and levels, including influencing decisions with conflicting priorities.
• Ability to balance customer outcomes, commercial value, operational feasibility and financial impact in recommendations.
• Proven track record of delivering work to milestones or deadlines in changing environments.

Responsibilities

• Own and deliver strategic Broadband base and retention projects, translating priorities into workplans, decisions and measurable outcomes.
• Use customer insight, performance data, and financial analysis to identify opportunities, diagnose issues and develop recommendations and business cases.
• Lead workstreams addressing churn drivers and improve lifecycle management (eg. homemove, early termination charges).
• Develop and deliver initiatives moving customers to right product, speed, technology and pricing (e.g. migrations, upgrades).
• Drive projects from strategy through execution, coordinating cross-functional teams, managing risks and dependencies, and ensuring compliance considerations are built into delivery.
• Create materials for senior forums and provide post-launch evaluation to turn learnings into actions.

Skills

Strategic initiatives

Data-driven decisions

Cross-functional leadership

Stakeholder influence

Delivery milestones

Decision making

Job description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

This is a brilliant opportunity to join our Broadband Base Management & Retention team at a pivotal point in our strategy. As a Commercial Manager, you’ll support the development and delivery of the commercial strategy that protects and grows Sky’s Broadband base, improves customer outcomes and reduces churn. You’ll own strategic projects from insight and opportunity sizing through to business case, delivery and performance review.

Whatyou’lldo

• Own and deliver strategic Broadband base and retention projects, translating priorities into clear workplans, decisions and measurable customer and commercial outcomes.
• Use customer insight, performance data, competitor context and financial analysis to identify opportunities, diagnose issues and develop clear recommendations and business cases.
• Lead workstreams that address structural drivers of churn and improve lifecycle management (eg. homemove, early termination charges).
• Develop and deliver initiatives that move customers to the right product, speed, technology and pricing (e.g. legacy migrations, FTTP migrations, faster-speed upgrades).
• Drive projects from strategy through to execution, coordinating cross-functional teams, managing risks and dependencies, and ensuring customer, operational, legal and compliance considerations are built into delivery.
• Create clear, concise materials for senior forums and provide robust post-launch evaluation, turning performance and learnings into actions that improve future decisions.

Whatyou’llbring

• Strong demonstrable experience of taking commercial or strategic initiatives from problem/opportunity identification through to recommendation and action, with clear evidence of the commercial or customer outcome achieved.
• Strong experience using customer, commercial and/or financial data to assess the potential value of opportunities, build business cases or evaluate performance. Able to explain the assumptions used, key measures considered and how analysis influenced a decision.
• Proven experience of leading a project or workstream from idea through to delivery, coordinating multiple teams and managing milestones, risks, dependencies and competing priorities.
• Evidence of working across multiple business functions and different levels of seniority, including influencing decisions where stakeholders had different priorities or viewpoints.
• Able to provide examples of decisions where they have had to balance customer outcomes, commercial value, operational feasibility and/or financial impact, and explain how they reached their recommendation.
• Demonstrable track record of delivering work to agreed milestones or deadlines, identifying issues early and taking action to keep delivery on track in a changing environment.

Desirableskills andexperience:

• Experience in commercial strategy, base management, retention, pricing, propositions, trading or customer lifecycle management.
• Experience of telecommunications, subscription businesses or another environment with large customer bases and recurring revenue.

Benefits andperks

There'sone thing peoplecan'tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We'veadopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are3daysin the office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us meansyou’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,colleaguesandsociety.

We’rean equal opportunity employer and value diversity at our company.We'rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role youare required tohave theappropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search#LifeAtSkyon social media.

There’s more to our work than work. We’ve built an inclusive culture where we can learn from each other and innovate together. There’s plenty of opportunities for you to explore what you’re passionate about.