Commercial Strategy Manager (Retention & Base Management)

Sky UK Limited; Brentford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Free Sky TV/NOW package

Pension with up to 9% employer contrib

Private healthcare

Aviva Digital GP

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards

Job summary

Sky UK Limited is seeking a Commercial Manager to lead strategic broadband base management and retention initiatives. You will shape the commercial strategy, translate priorities into delivery plans, and manage performance reviews to protect and grow Sky’s broadband customer base.

Hybrid role with three days in-office per week, focusing on cross-functional delivery, business cases, and customer outcomes. Strong analytical and stakeholder skills are essential.

Qualifications

• Strong track record of turning problem statements into business cases and actions.
• Experience using customer/financial data to assess value and influence decisions.
• Experience leading projects or workstreams across teams and priorities.

Responsibilities

• Own and deliver strategic Broadband base and retention projects with clear workplans and measurable outcomes.
• Use data, insight and financial analysis to identify opportunities and build business cases.
• Lead cross-functional workstreams to address churn drivers and lifecycle improvements.
• Develop initiatives pushing customers to faster speeds, better pricing, or migration paths.
• Oversee strategy execution with risk management and stakeholder alignment.
• Create concise materials for senior reviews and post-launch evaluations.

Skills

Strategic initiative execution

Financial analysis

Cross-functional leadership

Churn reduction

Lifecycle management

Job description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Role/Team overview

This is a brilliant opportunity to join our Broadband Base Management & Retention team at a pivotal point in our strategy. As a Commercial Manager, you’ll support the development and delivery of the commercial strategy that protects and grows Sky’s Broadband base, improves customer outcomes and reduces churn. You’ll own strategic projects from insight and opportunity sizing through to business case, delivery and performance review.

Whatyou’lldo

• Own and deliver strategic Broadband base and retention projects, translating priorities into clear workplans, decisions and measurable customer and commercial outcomes.
• Use customer insight, performance data, competitor context and financial analysis to identify opportunities, diagnose issues and develop clear recommendations and business cases.
• Lead workstreams that address structural drivers of churn and improve lifecycle management (eg. homemove, early termination charges).
• Develop and deliver initiatives that move customers to the right product, speed, technology and pricing (e.g. legacy migrations, FTTP migrations, faster-speed upgrades).
• Drive projects from strategy through to execution, coordinating cross-functional teams, managing risks and dependencies, and ensuring customer, operational, legal and compliance considerations are built into delivery.
• Create clear, concise materials for senior forums and provide robust post-launch evaluation, turning performance and learnings into actions that improve future decisions.

Whatyou’llbring

• Strong demonstrable experience of taking commercial or strategic initiatives from problem/opportunity identification through to recommendation and action, with clear evidence of the commercial or customer outcome achieved.
• Strong experience using customer, commercial and/or financial data to assess the potential value of opportunities, build business cases or evaluate performance. Able to explain the assumptions used, key measures considered and how analysis influenced a decision.
• Proven experience of leading a project or workstream from idea through to delivery, coordinating multiple teams and managing milestones, risks, dependencies and competing priorities.
• Evidence of working across multiple business functions and different levels of seniority, including influencing decisions where stakeholders had different priorities or viewpoints.
• Able to provide examples of decisions where they have had to balance customer outcomes, commercial value, operational feasibility and/or financial impact, and explain how they reached their recommendation.
• Demonstrable track record of delivering work to agreed milestones or deadlines, identifying issues early and taking action to keep delivery on track in a changing environment.

Desirableskills andexperience:

• Experience in commercial strategy, base management, retention, pricing, propositions, trading or customer lifecycle management.
• Experience of telecommunications, subscription businesses or another environment with large customer bases and recurring revenue.

Benefits andperks

There'sone thing peoplecan'tstop talking about when it comes tolifeatSky: theperks.Here’sa taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, includingSky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

Howyou’llwork

We'veadopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are3daysin the office per week.

Your office base

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’reSky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us meansyou’llbe bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers,colleaguesandsociety.

We’rean equal opportunity employer and value diversity at our company.We'rea Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you whereappropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role youare required tohave theappropriate rightto work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search#LifeAtSkyon social media.