Head of Transformation

Sky; Hounslow; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Free Sky TV or NOW package

Pension package with up to 9% employer

Private healthcare with mental health

Aviva Digital GP and dental insurance

Discounts on Sky products

Sharesave and Tech schemes

Sky VIP rewards and experiences

Job summary

Sky is seeking a senior Transformation leader to drive large-scale, cross-functional programmes that shape the customer experience and the way Sky operates. You will own end-to-end delivery, design operating models, and manage multi-stream work across technology, operations, digital, marketing, and finance.

You will challenge assumptions, provide strategic direction, and govern delivery with senior executives.

Qualifications

• Substantial experience leading cross-functional business transformation within large complex organisations, including programme leadership, change management or operating model design.
• Experience setting the strategy and leading large-scale, cross-functional transformation programmes, ideally with operating model design and implementation.
• Considerable experience managing senior executives & leaders, managing competing priorities alongside ambitious expectations.
• Experience developing clear, insight or financially led strategies and a track record of driving those strategies through to successful implementation in complex organisations.

Responsibilities

• Shape and develop strategic recommendations—grounded in commercial and financial analysis—and convert them into clear, actionable delivery plans that drive tangible business outcomes.
• Lead end-to-end design and delivery of large, complex, multi-functional and often ambiguous transformation programmes, including operating model change or key strategic initiatives.
• Drive and take accountability for programmes through all relevant stages of the lifecycle, from initiation and scope definition through to closure and review, leading teams from across the business via multiple workstreams (e.g. technology, operations, digital, marketing, commercial, finance etc)
• Provide challenge and offer alternative solutions where applicable, using your experience from in and outside of Sky to offer a perspective on what to do
• Drive clarity where ambiguity exists — using structure, storytelling, and influence to align diverse stakeholder groups behind a common path forward.
• Implement governance and reporting structure, delivering clear, accurate and independent updates to senior executives across the business, ensuring all stakeholders are clear on status, and issues /risks are known, appraised and being mitigated
• Own and evolve the E2E plan, ensuring alignment across strategic intent, delivery outcomes, and future-state operating model, driving delivery to realise the business case
• Depending on the programme need, facilitate change management, operating model design, or process improvement

Skills

Cross-functional leadership

Transformation programmes

Operating model design

Change management

Strategic planning

Job description

Role/Team overview

The Business Transformation team lead Sky’s most significant and complex transformations — from reimagining how we serve customers to redesigning how the organisation operates. We partner with senior leaders across all markets to turn bold strategic intent into real-world impact, shaping and delivering a range of programmes. They span from future-state operating models to making our most aspirational product, proposition and content investments into a reality for our customers.

This is a unique opportunity to drive organisational change at scale, influence across boundaries, and lead the programmes that will define Sky’s next chapter.

What you’ll do

• Shape and develop strategic recommendations—grounded in commercial and financial analysis—and convert them into clear, actionable delivery plans that drive tangible business outcomes.

• Lead end-to-end design and delivery of large, complex, multi-functional and often ambiguous transformation programmes, including operating model change or key strategic initiatives.

• Drive and take accountability for programmes through all relevant stages of the lifecycle, from initiation and scope definition through to closure and review, leading teams from across the business via multiple workstreams (e.g. technology, operations, digital, marketing, commercial, finance etc)

• Provide challenge and offer alternative solutions where applicable, using your experience from in and outside of Sky to offer a perspective on what to do

• Drive clarity where ambiguity exists — using structure, storytelling, and influence to align diverse stakeholder groups behind a common path forward.

• Implement governance and reporting structure, delivering clear, accurate and independent updates to senior executives across the business, ensuring all stakeholders are clear on status, and issues /risks are known, appraised and being mitigated

• Own and evolve the E2E plan, ensuring alignment across strategic intent, delivery outcomes, and future-state operating model, driving delivery to realise the business case

• Depending on the programme need, facilitate change management, operating model design, or process improvement

What you’ll bring

Essential

• Substantial experience leading cross-functional business transformation within large complex organisations (directly or via Consultancy), including programme leadership, change management or operating model design
• Significant experience setting the strategy and leading large-scale, cross-functional transformation programmes, ideally with direct involvement in operating model design and implementation.
• Considerable experience managing, senior executives & leaders, managing competing priorities alongside ambitious expectations
• Experience developing clear, insight or financially led strategies (potentially gained in a strategy consultancy) and a track record of driving those strategies through to successful implementation in complex organisations

Desirable

• Vision, drive, diplomacy and the ability to make things happen in an environment of ambiguity, complexity and multiple stakeholders
• Ability to influence others in the absence of any direct authority
• Strong communication (and listening) skills at all levels – able to translate messages in a straightforward and simple manner
• Ability to build effective and trusted relationships and collaborate with a range of individuals at all levels in the organisation (including Executive level)

Benefits and perks

There’s one thing people can’t stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

How you’ll work

We’ve adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Your office base

Osterley

Our Sky Group HQ. Equipped with state-of-the-art technology and workspaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates.We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.