Commercial Store Manager

The White Company; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic individual to lead their retail operations in London. This role focuses on maximizing profitability through exceptional customer service and effective team management. You will be responsible for developing sales strategies, overseeing store presentation, and ensuring adherence to company policies. Join a forward-thinking company that values diversity and fosters an inclusive environment where every team member can thrive. If you are passionate about retail and have a knack for problem-solving, this opportunity is perfect for you.

Qualifications

• Experience managing a turnover exceeding approximately £1.75 million.
• Experience in environments emphasizing customer service and commercial management.

Responsibilities

• Maximise contribution by achieving budget sales and controlling costs.
• Manage store presentation to reflect the brand and maintain cleanliness.

Skills

People management skills

Effective communication

Problem-solving abilities

Commercial awareness

Customer service experience

Job description

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

Our Role

Manage the business through the team to maximise profit by delivering the optimum level of customer service, whilst maintaining the brand image.

What you’ll be doing

• Maximise contribution by achieving budget sales and controlling costs.
• Facilitate commercial floor visits with directors and senior members of the business.
• Work closely with GM/DGM to develop and deliver sales strategies.
• Maintain competitive awareness by continuously monitoring the competition and react accordingly to meet our customer demand.
• Analyse sales figures and category reports to make commercial decisions and initiate changes to improve sales. Manage stock levels and make key decisions about stock control.
• Manage store costs without jeopardising store objectives.
• Ensure that staff recruitment is maintained in line with staffing budgets.
• Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
• Manage the customer experience as part of the TWC multi-channel strategy.
• Provide future managers for succession planning.
• Manage the performance and development of the management team.
• Oversee store presentation including cleanliness, visual display, and merchandising to reflect the brand.
• Provide feedback and information on product performance and development to the appropriate departments.
• Maintain open communication within the store, across departments, and with customers.
• Ensure adherence to all company policies and procedures within the store.

The skills & experience that you’ll need

• Experience managing a turnover exceeding approximately £1.75 million.
• Experience managing a management team and staff.
• Experience in environments emphasizing customer service, product presentation, and commercial management.
• People management skills.
• Effective communication and interpersonal skills.
• Self-motivated with strong commercial awareness.
• Problem-solving abilities.

Our Equality, Diversity, and Inclusion statement of commitment

At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.

We strive to ensure our environment allows everyone to bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We respect, encourage, and celebrate differences, fostering a sense of belonging.

We uphold an active Equality, Diversity, and Inclusion Policy, starting with our recruitment and selection processes.

We invite you to join us on this journey.

PRIDE – in everything we do

• P – Passionate: We seek team members passionate about their roles, who bring their best selves to work and enjoy what they do. Providing impeccable service to customers and colleagues is key.
• R – Resourceful: We value initiative, problem-solving skills, and efforts to make processes more efficient, including supporting sustainability initiatives.
• I – Imagination: Creative ideas and solutions are encouraged at all levels. Everyone is invited to share their ideas and have a voice.
• D – Dedication: We look for individuals committed to going above and beyond, demonstrating drive and dedication to their expertise.
• E – Everyone: Success comes through a supportive, respectful, and inclusive team approach, sharing ideas and supporting wellbeing.