Commercial Store Manager

THE WHITE COMPANY; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in maximizing profits while delivering exceptional customer service. This role involves strategic sales management, staff development, and maintaining brand image across multiple channels. Ideal candidates will have a strong background in retail management, excellent communication skills, and a passion for creating an inclusive workplace. Join a forward-thinking company that values creativity and dedication, and help shape the future of a leading lifestyle brand.

Qualifications

• Experience managing turnover over £1.75 million.
• Experience in high customer service and commercial management environments.

Responsibilities

• Maximise profit by achieving budget sales and controlling costs.
• Manage staff training to develop customer service and performance.

Skills

People management

Communication

Interpersonal

Self-motivated

Advanced Commercial awareness

Problem solving

Job description

Our Story

From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.

Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.

Our Role

Manage the business through the team to maximise profit by delivering the optimum level of customer service, whilst maintaining the brand image.

What you’ll be doing

• Maximise contribution by achieving budget sales and controlling costs.
• Facilitate commercial floor visits with directors and senior members of the business.
• Work closely with GM/DGM to develop and deliver sales strategies.
• Maintain competitive awareness by continuously monitoring the competition and react accordingly to meet our customer demand.
• Analysing sales figures and category reports to make commercial decisions and initiate changes to improve sales. Manage stock levels and make key decisions about stock control.
• Manage store costs without jeopardising stores objectives.
• Ensure that staff recruitment is maintained in line with staffing budgets.
• Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
• Manage the customer experience as part of the TWC multi-channel strategy.
• To provide future managers for succession planning.
• Manage the performance and development of the management team.
• Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand.
• Provide feedback and information on product performance and development to the appropriate departments.
• Maintain open communication up and down within the store, across to other departments and ultimately the customer.
• Responsible for adherence within the store of all company policies and procedures, as per the policies and procedures manual

The skills & experience that you’ll need

• Experience in managing turnover in excess of approximately £1.75 million.
• Experience in managing a management team and staff.
• Experience of work in an environment where high emphasis is placed on customer service, product presentation and commercial management.
• People management
• Communication
• Interpersonal
• Self-motivated
• Advanced Commercial awareness skills
• Problem solving

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

PRIDE – in everything we do

P – Passionate – We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues

R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability.

I – Imagination -The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice

D – Dedication – We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.

E – Everyone –We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful – people who share ideas and support team wellbeing.