Commercial manager & Store Excellence

TN United Kingdom; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading company in retail innovation seeks a Commercial and Store Excellence Retail Manager to enhance customer experience and drive sales at their London location. The role involves team leadership, operational excellence, and strategic sales execution, ensuring a dynamic retail environment. Ideal candidates will have extensive retail management experience, a passion for customer service, and the ability to adapt to a fast-paced environment.

Qualifications

• 5+ years in retail management, preferably in luxury or tech-driven environments.
• Proven success in supporting high-performing teams.

Responsibilities

• Support the Store Director in leading and mentoring the team.
• Implement sales strategies to drive revenue growth.
• Ensure an interactive, customer-first shopping experience.

Skills

Leadership

Customer Experience

Sales

Job description

Job Description:

About Us: Do you want to help shape the future of retail? Here’s a thought—how about doing that while helping people get a sneak peek of what the world is creating at the same time? We are Smartech — a destination for innovation at the world’s best department stores. We let people discover, try, and play with the latest in innovation, gaming, and e-mobility across our experience-led concept stores globally. Because honestly, why should retail be boring?

Job Summary: As the Commercial and Store Excellence Retail Manager at Smartech, you will play a critical role in supporting the Store Director in leading our Selfridges Concession. You will help drive excellence in customer experience, sales performance, and operational execution while ensuring a seamless and engaging retail environment.

Key Responsibilities:

• Team Leadership & Development: Support the Store Director in leading, mentoring, and motivating the team to achieve excellence in performance and collaboration. Assist with recruitment, onboarding, and ongoing training to develop a knowledgeable and customer-focused team. Foster a positive, results-driven culture with clear goals and continuous coaching.
• Sales & Commercial Execution: Implement sales strategies to drive revenue growth and exceed targets. Analyze sales data and optimize performance. Identify business opportunities, adapting strategies to market trends and customer needs.
• Customer Experience & Engagement: Ensure an interactive, immersive, and customer-first shopping experience. Build long-term customer relationships, driving loyalty and repeat business. Champion a service-driven mindset, ensuring exceptional interactions at every touchpoint.
• Operational Excellence: Oversee daily store operations, including inventory management, compliance, and brand standards. Assist with scheduling and team positioning to maximize efficiency during peak periods. Maintain an organized and well-executed retail environment that reflects Smartech’s innovation and quality.
• Performance & Business Management: Track and analyze key performance indicators (KPIs) to identify opportunities for improvement. Collaborate with the Store Director and senior leadership to align store initiatives with company goals. Continuously refine processes to enhance efficiency, profitability, and customer engagement.

Requirements & Preferences:

• 5+ years in retail management, preferably in luxury, innovation, or tech-driven environments.
• Proven success in supporting high-performing teams and driving sales.
• Passion for delivering exceptional customer experiences.
• Ability to implement business objectives into actionable plans.
• Excellent leadership and interpersonal skills.
• Comfortable in a fast-paced, evolving retail landscape.
• Interest in technology and innovation is a plus.

Other Details:

Start Date: May 2025
Salary: £45k–£50k plus commission
Job Hours: Full-Time
Location: London HQ