Commercial Service Specialist

TN United Kingdom; Frimley; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Commercial Service Specialist to enhance operational efficiency through data-driven insights. This role involves developing a predictive Service Rate Calculator, applying advanced data mining techniques, and guiding teams in industrializing predictive models. The successful candidate will improve customer experiences and manage fleet accounts, ensuring a seamless process for service cost calculations. If you are passionate about data science and eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in data-driven roles with relationship management.
• Strong educational background in numerically related fields.

Responsibilities

• Develop and improve sales and operational processes to enhance data-driven decision-making.
• Analyze big data to identify patterns that increase value for customers.

Skills

Data Mining

Statistical Analysis

Big Data Management

KPI Development

Customer Experience Improvement

Education

Bachelor's in Data Science

Bachelor's in Computer Science

Job description

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Job Description

The Commercial Service Specialist focuses on developing and maintaining a functional, market-relevant & predictive Service Rate Calculator tool(s) for service contracts.

Data science: The primary focus will be in applying data mining techniques, completing statistical analysis, and building high-quality prediction systems to drive our product performance. Guide our developers in industrializing predictive model techniques for employing them.

Other responsibilities include:

1. Develop & improve the sales and operational process and make the team more data-driven.
2. Big data management: analyse the data and find patterns that help to increase value for HYG and dealers.
3. Identify and implement improvements to the dealer/customer experience.
4. Develop and control KPI package to measure customer efficiency and advise customers on their fleet.
5. Financial reporting and pipeline management for Management reviews.

Key Accountabilities

Big Data analytics

Development

Review the technical content of the service manuals to be aware of the most accurate maintenance and repair data.

Data collection

Ensures an efficient process and well-functioning tool to retrieve and register information about service costs in the field.

Acts as a helpdesk for dealers with questions regarding the calculation of service costs.

Customer and Dealer management

Fleet Account Management and customer Set-up (OneXP)

Identify and implement improvements to the dealer/customer experience.

Provide support to commercial teams, support department colleagues with general administrative duties as required, and provide cover during absence.

Knowledge Required

• BS level education, preferably in a numerically related or Computer Science / Data Science / Decision Science and business administration disciplines.
• 3 + years’ experience in a similar role with data-driven work and relationship management plus hands-on data-driven work.