Commercial Performance Lead – Repairs & Service Insight

Connexus; Craven Arms; Hybrid; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid working

Flexible working options

Job summary

Connexus is recruiting a Commercial Performance Manager for Craven Arms, UK. The role focuses on commercial oversight, performance insight, and governance to drive better value for money across repairs operations.

You will lead reporting, forecasting, and stakeholder engagement to support service improvement and decision-making. The role is hybrid, combining home working with office presence at Head Office in Craven Arms, with travel to other offices as required.

Qualifications

• Experience in commercial, contract or performance management within a complex operational environment.
• Strong analytical, financial reporting and performance management skills.
• Experience overseeing contractor and subcontractor performance.
• Ability to influence stakeholders and provide constructive challenge.
• Experience designing reporting frameworks, dashboards and performance measures.
• Excellent communication and relationship-building skills.
• The ability to manage competing priorities across multiple service areas
• Experience within housing, property services, repairs or construction.
• Knowledge of supply chain management in a repairs or maintenance environment.
• Experience supporting operational change and service improvement programmes.

Responsibilities

• Leading commercial and performance oversight across repairs, voids and subcontracted services.
• Developing meaningful dashboards and reporting that provide a clear view of service performance.
• Monitoring contractor and supply chain performance against quality, cost and KPI measures.
• Providing constructive challenge and insight to operational leaders, helping identify trends, risks and opportunities.
• Driving value for money initiatives and supporting continuous improvement activities.
• Working closely with Finance Business Partners to strengthen forecasting, cost control and financial visibility.
• Establishing consistent performance frameworks and creating a single version of the truth across the service.
• Leading a small specialist team while influencing stakeholders across the wider organisation.

Skills

Commercial acumen

Analytical thinking

Stakeholder influence

Performance management

Dashboard design

Job description

Connexus is recruiting a Commercial Performance Manager for Craven Arms, UK. The role focuses on commercial oversight, performance insight, and governance to drive better value for money across repairs operations.

You will lead reporting, forecasting, and stakeholder engagement to support service improvement and decision-making. The role is hybrid, combining home working with office presence at Head Office in Craven Arms, with travel to other offices as required.