Commercial Operations Manager

Brightsmith; Swindon; On-site; GBP 60,000 - 80,000; Full time

Job summary

Brightsmith is seeking a hands-on Commercial Operations & Systems Manager to own HubSpot and the systems, data and processes supporting its international commercial team. The role focuses on implementing and growing a scalable commercial operations platform, including automation, dashboards and data quality improvements across multiple currencies and entities.

Ideal candidates will bring deep HubSpot expertise, experience embedding MEDDPICC into CRM, and a proven ability to align Sales and

Qualifications

• Hands-on HubSpot configuration and administration.

Responsibilities

• Own HubSpot configuration, administration and ongoing development.
• Embed MEDDPICC into CRM workflows, stage gates, mandatory fields, buying roles and reporting.
• Configure pipelines, properties, workflows, permissions, lifecycle stages, lead routing and scoring.
• Build account hierarchies and parent-child structures, including indirect and distributor-led relationships.
• Support CRM migration, go-live and integration with finance, quoting and customer-service systems.
• Improve data quality, pipeline hygiene, forecasting and commercial reporting.
• Build dashboards covering pipeline, win rates, sales cycles and forecast accuracy.
• Work with Sales and Marketing on shared CRM objects, attribution reporting and campaign-to-deal associations.
• Drive CRM adoption through training, onboarding and user support.
• Identify opportunities to improve productivity through AI and automation.

Skills

HubSpot administration

MEDDPICC embedding

CRM data governance

Sales & Marketing collaboration

Job description

We’re supporting a global technology and engineering organisation to hire a Commercial Operations & Systems Manager to own HubSpot and the systems, data and processes supporting its international commercial team.

This is a hands-on role offering the opportunity to take ownership of the platform through implementation and build a scalable commercial operations environment.

Key responsibilities

• Own HubSpot configuration, administration and ongoing development.
• Embed MEDDPICC into CRM workflows, stage gates, mandatory fields, buying roles and reporting.
• Configure pipelines, properties, workflows, permissions, lifecycle stages, lead routing and scoring.
• Build account hierarchies and parent-child structures, including indirect and distributor-led relationships.
• Support CRM migration, go-live and integration with finance, quoting and customer-service systems.
• Improve data quality, pipeline hygiene, forecasting and commercial reporting.
• Build dashboards covering pipeline, win rates, sales cycles and forecast accuracy.
• Work jointly with Sales and Marketing on shared CRM objects, attribution reporting and campaign-to-deal associations.
• Drive CRM adoption through training, onboarding and user support.
• Identify opportunities to improve productivity through AI and automation.

What we’re looking for

• Strong hands-on HubSpot administration and configuration experience.
• Practical experience embedding MEDDPICC into a CRM environment.
• Experience with CRM migrations, workflows, integrations and data governance.
• Knowledge of account hierarchies, lifecycle stages, routing and scoring.
• Experience supporting both Sales and Marketing teams.
• Strong commercial reporting and stakeholder-management skills.
• Experience within a global, multi-entity or multi-currency organisation would be advantageous.

This is an opportunity to own a business-critical commercial platform and help shape the systems and processes supporting an organisation’s continued international growth.