CRM Operations Manager

Amtivo Group; Kings Hill; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Exposure to strategic projects

International markets

Collaborative team environment

Job summary

Amtivo Group is seeking a CRM Operations Manager to own the HubSpot platform, drive CRM excellence and governance across a growing international business. You will oversee data quality, integrations and user adoption, reporting to the Head of Revenue Operations to ensure HubSpot remains the trusted source of customer data across the group.

You will lead governance, architecture and platform optimisations, maintain data quality, manage admin rights and drive CRM adoption across Sales, Marketing

Qualifications

• Proven experience managing HubSpot CRM in a B2B environment.
• Strong governance, architecture and data management knowledge.
• Experience with CRM integrations and optimisation projects.
• Excellent analytical and problem-solving skills.
• Strong stakeholder management with ability to translate technical concepts for non-technical audiences.
• HubSpot certifications.
• Revenue Operations or Sales Operations experience.
• Experience in multi-brand or international organisations.

Responsibilities

• Own and develop the HubSpot roadmap, platform governance and CRM architecture.
• Maintain CRM data quality through governance, cleansing and optimisation.
• Identify opportunities to improve efficiency, usability and reporting from within HubSpot.
• Manage HubSpot administration, permissions, configuration and user support.
• Own integrations between HubSpot and key business systems.
• Support CRM migrations and onboarding for acquired businesses.
• Collaborate with stakeholders to ensure HubSpot supports commercial growth.
• Develop reporting and insights that support business performance and decision-making.
• Drive CRM adoption and best practice across Sales, Marketing and Account Management teams.

Skills

HubSpot CRM

CRM governance

Data quality

Integrations

Stakeholder management

Analytics

Tools

HubSpot

Job description

Location: Kings Hill, Kent (Hybrid: 2-3 days office-based)

Amtivo Group is a global leader in certification, inspection and training services, supporting organisations across more than 40 countries worldwide.

We're looking for a CRM Operations Manager to take ownership of our HubSpot platform and help drive CRM excellence across a growing international business.

Reporting to the Head of Revenue Operations, you'll be responsible for CRM governance, platform optimisation, data quality, integrations and user adoption, ensuring HubSpot remains the trusted source of customer and commercial data across the Group.

What You'll Be Doing

• Own and develop the HubSpot roadmap, platform governance and CRM architecture.
• Maintain CRM data quality through effective governance, cleansing and optimisation initiatives.
• Identify opportunities to improve efficiency, usability and reporting from within Hubspot
• Manage HubSpot administration, permissions, configuration and user support.
• Own integrations between HubSpot and key business systems.
• Support CRM migrations and onboarding for acquired businesses.
• Work with stakeholders to ensure that Hubspot and other revenue technology is set up appropriately to support commercial growth
• Develop reporting and insights that support business performance and decision-making.
• Drive CRM adoption and best practice across Sales, Marketing and Account Management teams.

About You

• Proven experience managing HubSpot CRM in a B2B environment.
• Strong understanding of CRM governance, architecture and data management.
• Experience with CRM integrations, optimisation and improvement projects.
• Excellent analytical and problem-solving skills
• Strong stakeholder management skills, with the ability to translate technical HubSpot concepts for non-technical audiences and manage stakeholder requests to deliver the best outcome for the business
• Comfortable working across multiple teams, territories and business functions.
• HubSpot certifications.
• Revenue Operations, CRM Operations or Sales Operations experience.
• CRM migration or M&A integration experience.
• Experience within multi-brand or international organisations.

What We Offer

• Exposure to strategic projects and acquisitions
• Opportunity to work across multiple brands and international markets
• A supportive and collaborative team environment
• Hybrid working and flexibility

Why Join Us?

This is a fantastic opportunity to take ownership of a global HubSpot platform and play a key role in supporting business growth, operational excellence and commercial performance across the Amtivo Group.

At Amtivo, we are dedicated to fostering a diverse, equitable, and inclusive environment where authenticity thrives. We believe that true collaboration stems from valuing every individual’s unique perspective and experience. Our commitment to agility empowers us to adapt and innovate, driving superior performance. Upholding the highest standards of integrity, we strive to create a workplace where everyone feels respected, valued, and inspired to contribute their best.

Amtivo Group is an Equal Opportunities Employer. We provide equal employment opportunities regardless of ethnic origin, gender, nationality, religion, physical ability, sexual orientation, marital status, parental status, or medical history.