COMMERCIAL OPERATIONS MANAGER / SALES OPERATIONS LEAD

Spot; Ovingdean; On-site; GBP 60,000 - 90,000; Full time

Job summary

The Legal Director (TLD) is seeking a Commercial Operations Manager / Sales Operations Lead to join its growing team in the UK. This role sits at the heart of operations, aligning commercial activity, proposals, CRM, marketing and delivery to convert opportunities into clients.

You will own the end-to-end process from discovery calls to proposals, approvals, and handover, drafting professional proposals with AI tools, managing pipelines, coordinating campaigns and suppliers, and guiding a

Qualifications

• Strong commercial awareness and a practical understanding of B2B sales processes.
• Experience managing CRM systems, sales pipelines, proposals and reporting.
• Excellent written communication and the ability to produce professional client proposals.
• Confidence coordinating marketing activity, campaigns, suppliers and lead generation.
• Exceptional organisation, prioritisation and project coordination skills.
• Strong Excel skills and confidence interpreting commercial data.
• The ability to influence senior stakeholders, challenge constructively and drive actions through to completion.
• A proactive, independent approach with genuine ownership and execution drive.
• Experience within legal, consultancy or B2B professional services is advantageous; familiarity with AI tools and managing junior colleagues.

Responsibilities

• Coordinate the commercial process from initial discovery calls through to proposals, approvals, follow ups and client handover.
• Draft professional proposals using meeting notes and AI tools.
• Manage CRM pipelines and reporting.
• Coordinate marketing campaigns and suppliers, keeping projects moving across the business.
• Manage a Business Operations Assistant and identify smarter ways of working.

Skills

Strong commercial awareness and a B2B+

CRM management

Proposal writing

Marketing coordination

Organisation & project coordination

Excel & data interpretation

Stakeholder influence & execution

Independent ownership

AI tooling familiarity

Job description

COMMERCIAL OPERATIONS MANAGER / SALES OPERATIONS LEAD

A Commercial Operations Manager / Sales Operations Lead is needed to join The Legal Director (TLD), a specialist legal services business providing experienced, senior lawyers to growing companies on a flexible basis. This is a fantastic opportunity for a commercially minded, proactive professional who understands B2B sales processes, thrives on responsibility and, most importantly, gets things done.

The Legal Director helps established SMEs and growing businesses access senior legal expertise without the cost of employing a full time General Counsel. Combining commercial insight, experienced lawyers and smart technology, TLD provides practical legal support that helps businesses make better decisions and manage risk.

This newly created role sits at the heart of TLD's operations, connecting commercial activity, proposals, CRM, marketing and wider business delivery. Working closely with senior leadership, you'll take ownership of the processes that turn opportunities into clients, ensuring actions are followed through, proposals are created, sales conversions are optimised, deadlines are met and nothing falls between the cracks.

On a day to day basis, you'll coordinate the commercial process from initial discovery calls through to proposals, approvals, follow ups and client handover. You'll draft professional proposals using meeting notes and AI tools, manage CRM pipelines and reporting, coordinate marketing campaigns and suppliers, and keep projects moving across the business. You'll also manage a Business Operations Assistant and identify smarter ways of working.

This is a practical, commercially focused role for someone who enjoys making things happen. You'll need the confidence to challenge senior stakeholders, chase outstanding actions and solve problems independently. It's not about simply tracking progress; it's about taking ownership and delivering results.

To qualify

You should be a commercially driven Business Operations Lead / Commercial Operations Manager / Sales Operations Manager / Senior Business Development Executive or similar, with a CV that demonstrates

• Strong commercial awareness and a practical understanding of B2B sales processes


• Experience managing CRM systems, sales pipelines, proposals and reporting


• Excellent written communication and the ability to produce professional client proposals


• Confidence coordinating marketing activity, campaigns, suppliers and lead generation


• Exceptional organisation, prioritisation and project coordination skills


• Strong Excel skills and confidence interpreting commercial data


• The ability to influence senior stakeholders, challenge constructively and drive actions through to completion


• A proactive, independent approach with genuine ownership and execution driveExperience within legal, consultancy or B2B professional services is particularly advantageous, as is familiarity with AI tools and managing junior colleagues.