COMMERCIAL OPERATIONS MANAGER / SALES OPERATIONS LEAD

Spot.; Greater London; Hybride; GBP 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Hybrid work in London

Résumé du poste

The Legal Director (TLD) in London is seeking a Commercial Operations Manager / Sales Operations Lead to own the end-to-end commercial process, from discovery through proposals and client handover. You will manage CRM pipelines, coordinate marketing campaigns, and drive improvements with a proactive, execution-focused mindset.

This newly created role requires strategic thinking, strong stakeholder influence, and the ability to deliver high-quality client proposals using notes and AI tools.

Qualifications

• Experience in B2B sales processes and proposals.
• Experience managing CRM pipelines, proposals and reporting.
• Excellent written communication for client proposals.
• Ability to coordinate marketing activity and lead generation.
• Strong Excel skills and data interpretation.
• Proactive, independent ownership and execution drive.

Responsabilités

• Coordinate commercial process from discovery calls to proposals and client handover.
• Draft professional proposals using notes and AI tools.
• Manage CRM pipelines, reporting and forecasting.
• Coordinate marketing campaigns and suppliers.
• Lead a Business Operations Assistant and identify improvements.
• Deliver results with senior stakeholder engagement.

Connaissances

B2B sales processes

CRM management

Proposals & reporting

Excel skills

Influencing senior stakeholders

Ownership & execution

Outils

AI tools

Reporting tools

Description du poste

A Commercial Operations Manager / Sales Operations Lead is needed to join The Legal Director (TLD), a specialist legal services business providing experienced, senior lawyers to growing companies on a flexible basis. This is a fantastic opportunity for a commercially minded, proactive professional who understands B2B sales processes, thrives on responsibility and, most importantly, gets things done.

The Legal Director helps established SMEs and growing businesses access senior legal expertise without the cost of employing a full time General Counsel. Combining commercial insight, experienced lawyers and smart technology, TLD provides practical legal support that helps businesses make better decisions and manage risk.

This newly created role sits at the heart of TLD's operations, connecting commercial activity, proposals, CRM, marketing and wider business delivery. Working closely with senior leadership, you’ll take ownership of the processes that turn opportunities into clients, ensuring actions are followed through, proposals are created, sales conversions are optimised, deadlines are met and nothing falls between the cracks.

On a day to day basis, you’ll coordinate the commercial process from initial discovery calls through to proposals, approvals, follow ups and client handover. You’ll draft professional proposals using meeting notes and AI tools, manage CRM pipelines and reporting, coordinate marketing campaigns and suppliers, and keep projects moving across the business. You’ll also manage a Business Operations Assistant and identify smarter ways of working.

This is a practical, commercially focused role for someone who enjoys making things happen. You’ll need the confidence to challenge senior stakeholders, chase outstanding actions and solve problems independently. It's not about simply tracking progress; it's about taking ownership and delivering results.

To qualify: You should be a commercially driven Business Operations Lead / Commercial Operations Manager / Sales Operations Manager / Senior Business Development Executive or similar, with a CV that demonstrates

• Strong commercial awareness and a practical understanding of B2B sales processes
• Experience managing CRM systems, sales pipelines, proposals and reporting
• Excellent written communication and the ability to produce professional client proposals
• Confidence coordinating marketing activity, campaigns, suppliers and lead generation
• Exceptional organisation, prioritisation and project coordination skills
• Strong Excel skills and confidence interpreting commercial data
• The ability to influence senior stakeholders, challenge constructively and drive actions through to completion
• A proactive, independent approach with genuine ownership and execution drive

Experience within legal, consultancy or B2B professional services is particularly advantageous, as is familiarity with AI tools and managing junior colleagues.

In return, you’ll join a collaborative, commercially focused business where your contribution will be visible and valued. Expect a salary of £45,000 to £50,000 (DOE), hybrid working in London and the opportunity to take real ownership of a newly created role, improving how the business operates and supporting its continued growth.