Commercial Operations Manager

ZipRecruiter; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Join a high-growth fashion brand as a Commercial Operations Manager in Manchester. You will oversee financial reporting, manage logistics and operations, and drive strategic initiatives to enhance efficiency and customer experience. This role offers a competitive salary of £60k - £80k along with hybrid working opportunities.

Benefits

Hybrid working with flexibility

Fantastic location in Manchester

Opportunity to make a significant impact

Qualifications

• Experience in DTC e-commerce and knowledge of 3PLs.
• Strong financial analysis skills and understanding of unit economics.
• Hands-on approach to problem-solving and operations.

Responsibilities

• Own financial reporting and manage Management Accountant.
• Oversee logistics and 3PL relationships.
• Drive strategic projects to improve margins and reduce costs.

Skills

Commercial awareness

Financial fluency

Operational efficiency

Project management

Customer service management

Data analysis

Tools

Excel

Google Sheets

Job description

Job Description

Commercial Operations Manager | Manchester | Fashion | £60k - £80k

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

Financial Clarity

• Own weekly/monthly financial reporting with actionable insights

• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment

• Ensure warehouse/packaging standards match our brand quality

• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels

• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin

• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager

• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin

• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment

• A natural operator - great at building systems, streamlining workflows, and reducing waste

• Hands-on and high energy - you don't wait for permission; you drive clarity and results

• Comfortable working directly with founders and contributing to big-picture thinking

• Proficient in Excel / Google Sheets and not afraid to get into the data

• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

Salary of circa £75k

Hybrid working with flexibility

Fantastic Manchester Location

Opportunity to make

BBBH: 33458