Commercial Operations Manager

JR United Kingdom; Stockport; On-site; GBP 50,000 - 80,000; Full time

Job summary

Une entreprise dynamique recherche un nouveau Directeur des Opérations Commerciales à Stockport. Vous jouerez un rôle clé dans l'amélioration de l'expérience client à travers les opérations internes et les comptes clés. Ce poste nécessite une solide expérience en gestion des opérations, une capacité à analyser les données et à transformer la complexité en clarté. Rejoignez une équipe qui redéfinit le soutien client et l'excellence opérationnelle.

Qualifications

• Expérience en opérations commerciales, chaîne d'approvisionnement ou service client dans la fabrication ou la distribution.
• Capacité à gérer des comptes clés et à améliorer les flux de travail de la chaîne d'approvisionnement.
• Compétences analytiques et organisationnelles solides.

Responsibilities

• Gérer le processus de devis à la commande, en maintenant des données CRM précises.
• Travailler avec des chaînes d'approvisionnement pour minimiser les ruptures de stock.
• Fournir un support technique exceptionnel pour améliorer l'expérience client.

Skills

Gestion des opérations commerciales

Communication

Analyse de données

Gestion des comptes clés

Gestion de la chaîne d'approvisionnement

Education

Diplôme universitaire

Tools

Salesforce

HubSpot

Job description

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Commercial Operations Manager, Stockport

Client: Signet Recruitment and Retention

Location: Stockport, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: Henley-on-Thames

Department: Commercial Operations

Reports To: Managing Director – Domestic Products Division

Are you a commercially minded operations leader with a sharp eye for process improvement and a passion for delivering best-in-class customer support? Join us as our new Commercial Operations Manager and take a pivotal role in shaping the customer experience across key accounts, internal teams, and technical channels.

What You’ll Be Doing:

As a central figure in our Domestic Products Division, you'll drive performance and efficiency across the customer lifecycle—balancing commercial agility with operational rigour.

You will:

• Own the quote-to-order process, managing quotations and CRM data with precision.
• Partner with key account supply chains to minimise stock-outs, reduce delivery costs, and identify mutual efficiencies.
• Deliver exceptional technical support, ensuring we maintain our “Excellent” Trustpilot rating.
• Lead the rollout of first-class digital support tools, from FAQs to AI-powered online help.
• Support our sales team, freeing them up to focus on customer growth.
• Be the voice of the customer, liaising with Engineering and Quality to resolve field failures and reduce warranty costs.
• Generate insights, using CRM and reporting tools to support commercial strategy and sales growth.

What We’re Looking For:

• Proven experience in commercial operations, supply chain or customer service roles within manufacturing or distribution.
• Comfortable managing large key accounts, with experience reducing friction in supply chain workflows.
• Excellent CRM (e.g., Salesforce, HubSpot) and ERP know-how.
• Skilled communicator with technical aptitude—able to translate complexity into clarity.
• Commercially astute and data-driven, with a track record of improving process and margin.
• Experience driving cross-functional change across sales, support and ops.
• Degree educated, with strong analytical and organisational skills.

Why Join Us?

You’ll be part of a fast-paced, forward-thinking team that’s redefining customer support and operational excellence in our space. You’ll work directly with senior leadership and be empowered to make a measurable impact.