Commercial Operations Manager

JR United Kingdom; Bolton; Hybrid; GBP 75,000; Full time

Job summary

Une marque de mode en forte croissance cherche à recruter un Commercial Operations Manager. Vous serez en charge des opérations, de la logistique, et de l'expérience client pour améliorer la marge et optimiser les processus. Le poste nécessite une expérience en e-commerce DTC, avec des compétences financières solides, et offre un salaire de circa £75k, en mode hybride.

Benefits

Hybrid working with flexibility

Fantastic Manchester Location

Opportunity to make a real impact in a high growth business

Qualifications

• Expérience solide en e-commerce DTC.
• Compétences en gestion de financement et connaissance des 3PL.
• Capacité à travailler directement avec les fondateurs.

Responsibilities

• Gérer les rapports financiers hebdomadaires/mensuels avec des insights exploitables.
• Collaborer avec les équipes d'achat pour optimiser les niveaux de stock.
• Diriger la fonction Service Client via notre responsable CS.

Skills

Commercially sharp

Financially fluent

Experience in DTC e-commerce

Great at building systems

Collaborative

Calm under pressure

Positive attitude

Tools

Excel

Google Sheets

Job description

Social network you want to login/join with:

Commercial Operations Manager, bolton, greater manchester

col-narrow-left

Client:

Zachary Daniels

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

06.06.2025

Expiry Date:

21.07.2025

col-wide

Job Description:

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

• Own weekly/monthly financial reporting with actionable insights
• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
• Ensure warehouse/packaging standards match our brand quality
• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels
• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin
• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager
• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
• A natural operator - great at building systems, streamlining workflows, and reducing waste
• Hands-on and high energy - you don't wait for permission; you drive clarity and results
• Comfortable working directly with founders and contributing to big-picture thinking
• Proficient in Excel / Google Sheets and not afraid to get into the data
• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

• Salary of circa £75k
• Hybrid working with flexibility
• Fantastic Manchester Location
• Opportunity to make a real impact in a high growth business