Commercial Operations Manager

JR United Kingdom; Manchester; Hybrid; GBP 75,000; Full time

Job summary

A leading fashion brand in Manchester is looking for a Commercial Operations Manager. This pivotal role involves overseeing financial reporting, logistics optimization, and improving customer experience. Candidates should be commercially sharp, experienced in DTC e-commerce, and proficient in data management tools. The position offers a competitive salary and hybrid working arrangements.

Benefits

Salary of circa £75k

Hybrid working with flexibility

Fantastic Manchester Location

Opportunity to make a real impact in a high growth business

Qualifications

• Experience with unit economics, cashflow, and margin.
• Knowledge of 3PLs and global fulfilment.
• Hands-on attitude and ability to drive results.

Responsibilities

• Own weekly/monthly financial reporting with actionable insights.
• Manage 3PL relationships and optimise logistics.
• Lead the Customer Service function and enhance customer experience.

Skills

Financial fluency

Experience in DTC e-commerce

Strong operational capabilities

Data proficiency in Excel / Google Sheets

Collaboration

Job description

Social network you want to login/join with:

Commercial Operations Manager, manchester

col-narrow-left

Client:

Zachary Daniels

Location:

manchester, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

col-wide

Job Description:

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Manager.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

• Own weekly/monthly financial reporting with actionable insights
• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment
• Ensure warehouse/packaging standards match our brand quality
• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels
• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin
• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager
• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin
• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment
• A natural operator - great at building systems, streamlining workflows, and reducing waste
• Hands-on and high energy - you don't wait for permission; you drive clarity and results
• Comfortable working directly with founders and contributing to big-picture thinking
• Proficient in Excel / Google Sheets and not afraid to get into the data
• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

• Salary of circa £75k
• Hybrid working with flexibility
• Fantastic Manchester Location
• Opportunity to make a real impact in a high growth business