Commercial Operations Manager

UNiDAYS; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the student affinity market is looking for a Commercial Operations Manager to enhance their operations across the UK. In this pivotal role, you will optimize processes, support training initiatives, and ensure revenue integrity, contributing to organizational efficiency and impact.

Benefits

25 days holiday per year plus flexible bank holidays

Company bonus scheme

Private health insurance

Enhanced parental leave pay

Regular team building activities

Home working support for new team members

Good Vibes Program

Qualifications

• Experience in a Commercial Operations, Sales Operations, or similar role.
• Strong business acumen regarding commercial decisions.
• Confident in managing multiple workstreams and deadlines.

Responsibilities

• Monitor and resolve blockers preventing revenue collection.
• Ensure data integrity and support Account Managers.
• Develop and deliver the Commercial Training Programme.

Skills

Stakeholder Management

Multitasking

Attention to Detail

Process Improvement

Training and Facilitation

Education

Proven experience in Commercial Operations or Sales Operations

Tools

Salesforce

Job description

*this role is open to remote working within the UK. Successful candidates will be required to travel to their closest UNiDAYS campus (London or Nottingham) on occasion.

The role in a nutshell

We’re seeking a highly organised and proactive Commercial Operations Manager to support and optimise the efficiency of our end to end Commercial process. This is a pivotal role responsible for unblocking revenue, maintaining data integrity, driving operational excellence, and delivering impactful training for Commercial staff. You will work cross-functionally with Commercial, New Business, Finance and other support functions to ensure that processes run smoothly and efficiently.

Day to day responsibilities

Revenue Enablement

• Proactively monitor and resolve blockers preventing revenue collection.
• Maintain visibility of contract renewals and act to avoid lapses, working closely with Account Managers and Commercial leaders.
• Troubleshoot acute deal blockers, liaising across teams to swiftly resolve.
• Act as a mediator to interpret and translate between teams to speed up resolution.
• Support Account Managers with partner communications where required.
• Conduct weekly pipeline reviews with Account Managers and category leads.
• Follow up persistently to ensure outdated opportunities are cleaned up and pipeline data remains actionable.

Contract & Data Governance

• Monitor data hygiene and integrity across key commercial systems, particularly in relation to New Partner onboarding.
• Audit manual billing processes monthly to ensure accurate future revenue forecasting.
• Process Optimisation & Documentation
• Document our end to end Commercial process, including rationale behind processes and best practice insights.
• Maintain and update process documentation to support team alignment and scalability.

Commercial Training Programme

• Own the development and delivery of the Commercial Training Programme.
• Use Salesforce ‘user health’ data to identify knowledge gaps.
• Design and deliver training across new starter onboarding, refresher sessions, and drop-in clinics.
• Coordinate regular training sessions with relevant stakeholders.

What we need from you

Core Skills & Attributes

Strong Business Acumen: Understands how commercial decisions impact the business financially and strategically.

Excellent Multi-tasking Abilities: Manage multiple workstreams with overlapping deadlines.

Stakeholder Management: Confident in working and influencing effectively cross-functionally

Exceptional Attention to Detail: Precision in handling contractual and financial data is critical

Clear Process Thinking: Able to design, document, and improve commercial processes

Training & Facilitation Skills: Comfortable delivering engaging training sessions to various levels of staff

• Proven experience in a Commercial Operations, Sales Operations, or similar role.
• Familiarity with Salesforce, especially in a sales or revenue operations context.
• Experience liaising across Finance, Commercial, and New Business functions.
• Track record of process documentation or playbook creation

What You'll Bring

You’ll bring energy, clarity, and a solution-focused mindset to help us improve how we sell, renew, and manage commercial partnerships. If you thrive in fast-paced environments, love solving cross-functional puzzles, and care deeply about good process — we’d love to hear from you.

We've accomplished a lot since we started in 2011, but in many ways, this is just the beginning. This is the chance for you to get in on ground zero. An opportunity to make a difference within the business with global reach. We are the world’s largest Student Affinity Network, with over 22 million verified members in 115 markets including the US, UK, Germany, India, Canada and Australia. We work with 800 of the world’s biggest brands globally, taking their products and services into the hearts and minds of tomorrow’s professionals, delivering engagement, building affinity and sales. You’ll also be working for a Great Place to Work CertifiedTM company who have been recognised on the UK’s Best WorkplacesTM for Wellbeing and UK's Best Workplaces for Women 2022 list. To find out more about our workplace initiatives, see our UK exclusive case study with Great Place to Work and be sure to visit our profile for more information.

We offer a fast paced, fun & social working environment where you can truly make an impact. We believe that work should enhance and complement your life which is why we leave it up to you to decide where you work. You can choose to work from your assigned campus (either Nottingham or London) or from home, whatever works best for your individual needs. Your manager may request you attend team meet ups at your campus but other than that it is up to you! We work hard at UNiDAYS , but we also believe in fair compensation for hard work. That's why we're pleased to offer all employees full access to our comprehensive benefits package.

• 25 days holiday per year increasing with length of service, plus flexible bank holidays
• 4pm finishes every Friday
• Company bonus scheme
• Company pension scheme
• Private health insurance (Vitality)
• Income protection policy
• Life assurance policy
• Employee Assistance Program
• Enhanced parental leave pay
• Core hours with flexibility around how/when you manage your time
• Regular team building activities
• The latest tech and hardware will be supplied from day one
• Good Vibes Program: we know we’ve all had to adapt to new ways of working and UNiDAYS has always taken pride in the community we’ve created in the office but we’re just as committed to creating an innovative approach to fostering connections and improving engagement outside of the office! We want to boost your remote working experience so think virtual parties, pottery classes, wellness classes and guest speakers just to name a few!
• Support for home working for all new team members. We will help assess your home set up and you can expense £150 towards any additional furniture you may need to be safe and comfortable when working from home

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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