Commercial Operations Manager

Owen Daniels; Henley-on-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in engineering services is seeking a Commercial Operations Manager to enhance operational efficiencies and lead customer support processes. This permanent role, based in Henley-on-Thames, offers a competitive salary and requires a blend of commercial acumen and strong analytical skills. As a key liaison for external customers and internal teams, you will drive improvements in order processing and ensure the accuracy of customer interactions.

Qualifications

• Experience in direct supply chain management of large key accounts.
• Proven experience in customer support, order & quotation management.
• Ability to manage multiple priorities in a cross-functional team.

Responsibilities

• Enhance operational effectiveness through the supply chain.
• Manage data standards within the CRM system.
• Provide industry leading technical support to customers.

Skills

Commercial acumen

Strong analytical skills

Excellent written and verbal communication skills

Strong organizational skills

Tools

CRM systems (e.g., Salesforce, HubSpot)

Job description

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We have partnered with Stuart Turner who are on a mission to change how they power water, as the Commercial Operations Manager in the group, you will be a key point of contact for External Customers and Internal Teams teams tasked with delivering quote management, CRM management control, supply chain coordination of key accounts, order fulfilment & pre/post technical support

Commercial Operations Manager

Permanent Position

Competitive salary + Bonus

Henley

Commercial operations manager

The Commercial Operations Manager will have the following responsibilities:

• Work closely with key account supply chain teams to enhance operational effectiveness through the supply chain : reduce order processing time & errors, minimise stock outs, reduce carriage costs, identify shared saving opportunities, propose range changes.
• Create, manage and actively follow up on sales quotations, ensuring accuracy and timely responses to customer enquiries.
• Provide industry leading technical support through telephone and email interactions with installers, trading customers and consumers via telephone and email. Minimum standard of Excellent on Trust Pilot.
• Implement industry leading ‘on line’ support mechanisms as – first line support tools. These include FAQ’s, Demos & Webinars, Social support via social media channels, on-site help tools & AI tools. Keep relevant and updated in line with best practice service tools.
• Support Sales director and external sales team with all key customer operational support to maximise their time on driving sales via new and existing customer interactions.
• Set and manage data standards within the CRM system. Create reporting output to support all commercial business needs.
• Look for opportunities to generate sales leads and ideas from all in bound interactions
• Identify opportunities to streamline internal processes and enhance customer experience.
• Interact with Quality and Engineering teams to feedback clearly issues raised via consumer and installer interactions of failed product in the field. Working closely to implement root cause solutions to remove future failures and reduce cost of warranty replacement
• Manage quality claims alongside insurance partners to minimise cost impact

Commercial Operations Manager

The Commercial Operations Manager will require the following experience:

• Commercial acumen with a mindset to look for sales opportunities and profit enhancing initiatives
• Worked closely on joint customer initiatives with external sales teams
• Strong analytical skills
• Proven experience in direct supply chain management of large key accounts
• Proven experience in a customer support, order & quotation management & technical support role within a manufacturing or distribution company
• Proven experience in driving change and delivering commercial success
• Excellent written and verbal communication skills, with the ability to explain technical information clearly.
• Strong organizational skills, presentation and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and familiarity with ERP or order management platforms.
• Ability to manage multiple priorities and work collaboratively in a cross-functional team environment.
• Drive change across the function to support strategic goals of the Domestic Products Division

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Engineering Services and Manufacturing

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