Commercial Operations Manager

Guerbet; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid work model

Flexible working hours

5% pension contribution

Job summary

Guerbet is seeking a Commercial Operation Manager to lead commercial operations for the UK and Benelux regions, overseeing forecasting, pricing, tender management, and customer service coordination. The role emphasizes driving customer satisfaction and operational efficiency.

Key responsibilities include team leadership, pricing governance, S&OP, and cross-functional coordination with sales, supply chain, and shared services. Hybrid work model and flexible hours are offered as benefits.

Qualifications

• Experience leading commercial operations teams.

Responsibilities

• Lead, coach, and develop the team to drive high performance.
• Oversee pricing governance, annual COGS reviews, pricing policy compliance, and support customer pricing strategies.
• Ensure accurate demand forecasting and lead S&OP processes.
• Drive process improvements and standardize commercial operations across the region.
• Act as Salesforce super user, maintain territory alignments, support strategy execution and reporting.
• Oversee tender and contract processes to ensure timely, high-quality submissions.
• Ensure efficient, high-quality customer service operations and effective issue resolution.
• Manage ERP-related processes, vendor contracts, and coordination with shared services and supply chain.
• Support local affiliate administration and other ad hoc business needs.

Job description

The Commercial Operation Manager will lead the commercial operations tasks for the cluster Sales & Marketing organisations and regions UK and Benelux. This includes forecasting and sales tracking and analysis, overseeing the contracts and tenders’ management as well as the customer service and technical service coordination activities on a supervisory level. This role is pivotal in driving customer satisfaction, optimizing operational efficiency, and achieving business objectives.

Responsibilities:

Team Leadership: Lead, coach, and develop the team; prioritize and delegate work to drive high performance.

Pricing Management: Oversee pricing governance, annual COGS reviews, pricing policy compliance, and support customer pricing strategies and statutory pricing submissions.

Forecasting & Planning: Ensure accurate demand forecasting and lead the Sales, Inventory & Operations Planning (SIOP) process.

Operational Excellence: Drive process improvements and standardize commercial operations across the region.

Sales Force Effectiveness: Act as Salesforce super user, maintain territory alignments, support commercial strategy execution, and deliver sales performance reporting.

Tender & Contract Management: Oversee tender and contract processes, ensuring timely, high-quality submissions aligned with commercial objectives.

Customer Service Management: Ensure efficient, high-quality customer service operations and effective issue resolution.

Business & Systems Support: Manage ERP-related processes, vendor and supplier contracts, HCP/congress contract support, and coordinate with shared services and supply chain teams.

Additional Responsibilities: Support local affiliate administration and other ad hoc business needs.

Why Join Us?

• At Guerbet, we believe in creating an environment where you can thrive professionally and personally. We value flexibility, well-being, and growth, and we back that up with benefits designed to make a real difference in your life:
• Hybrid work model – Enjoy the freedom of working from home 50% of the time
• Flexible working hours – Shape your schedule to fit your lifestyle
• Pension contribution – We invest in your future with a 5% employer contribution