Commercial Operations Lead – Packaging & Growth

Harrison Scott Associates; England; On-site; GBP 65,000 - 95,000; Full time

Job summary

Harrison Scott Associates is seeking a Commercial Operations Manager in Hampshire to lead the sales and commercial functions, aligning customer demand with production capacity and driving growth across key accounts. You will shape commercial plans and manage pricing, forecasting and pipeline while developing the sales team.

The role emphasizes customer service leadership, back‑office coordination, and process improvements to enhance profitability and performance within a packaging manufacturing

Qualifications

• Proven experience leading sales and commercial teams.
• Experience in manufacturing, packaging, plastics or FMCG.
• Strong planning, order management and forecasting skills.
• Leadership and people development.

Responsibilities

• Lead and develop the sales and commercial function to drive growth.
• Shape and implement commercial plans with the MD to increase turnover and profitability.
• Oversee pricing, quotations, forecasting and pipeline activity.
• Develop sales team through recruitment, training and performance management.
• Ensure customer service enquiries and orders are handled efficiently.
• Coordinate order processing, invoicing, scheduling and reporting.
• Improve processes and data usage across departments.
• Align customer demand with production capacity and forecast accuracy.
• Support audits, regulatory submissions and adherence to standards.
• Create a positive, accountable, customer-focused culture.

Skills

Sales management

Customer service

Commercial leadership

Job description

Harrison Scott Associates is seeking a Commercial Operations Manager in Hampshire to lead the sales and commercial functions, aligning customer demand with production capacity and driving growth across key accounts. You will shape commercial plans and manage pricing, forecasting and pipeline while developing the sales team.

The role emphasizes customer service leadership, back‑office coordination, and process improvements to enhance profitability and performance within a packaging manufacturing