Commercial Operations Lead

Zinc Work; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday off

Company retreat abroad

Work from anywhere

Pension with NEST

Zinc shares EMI

Therapy access ( Spill )

Nursery benefit

Electric car scheme

Social events

Job summary

Zinc is building a data-driven commercial engine. We’re seeking a RevOps/Operations lead to own the revenue portion across marketing, partnerships, sales, outbound and renewals, reporting to the Head of Operations. You’ll define the funnel, align stakeholders, and drive the one clear data model across channels.

You’ll lead a small analyst team from day one, work hands-on, and grow the team as the business scales. We value diverse backgrounds and practical, result-driven collaboration.

Qualifications

• Revenue ops experience leading a revenue function (sales/marketing/RevOps) at a similar-stage company.
• CRM fluency with HubSpot: define and enforce data cleanliness.
• BI/reporting fluency with Sigma: build dashboards and analyses on clean data.
• People management experience with at least one direct report.
• Influential communicator: liaises with Heads of and senior stakeholders.
• Hands-on: a player-coach role in year one rather than pure management.
• Structured under ambiguity: turn messy processes into clear, ownable systems.

Responsibilities

• Partner with Sales, Marketing, Partnerships and Outbound to align on goals, metrics and revenue strategy.
• Own the commercial data model, pipeline and forecasting with one definition of lead, opportunity and renewal-risk across channels.
• Own renewals, upsell, and partner/outbound pipeline, risk flagging and CS-to-sales handoff; manage pipeline tracking and attribution.
• Lead ad hoc RevOps initiatives and special projects with Head of Ops and senior leaders.
• Run a small analyst team as player-coach and grow the team as needed.

Skills

Revenue operations experience

CRM fluency

BI/Reporting fluency

People management

Influential communicator

Hands-on

Structured under ambiguity

Tools

HubSpot

Sigma

Job description

At Zinc, we're rapidly technologising how we serve candidates, recruiters, and customers, without eroding what makes our service genuinely good. Core Ops is the team making sure the business runs on real, trustworthy data and process, and this role owns the commercial and revenue portion of that: everywhere revenue touches process, from marketing and partnerships through to sales, outbound, and renewals.

You'll report directly to the Head of Operations , and partner with the commercial leaders throughout the business. Day to day, you will work closely with the other operations leads and key stakeholders across the business. Right now, the team's first big mandate is getting one clean, consistent definition of the commercial funnel across every channel, but that's one project among several you'll pick up as the data shows where the next one is.

You'll run a small analyst team from day one as a player-coach, hands‑on yourself, not just reviewing other people's work, and grow the team as we expand and it's seen as necessary.

We're open to diverse backgrounds that bring transferable skills to this role, but expect the ideal candidate to come from one of the following:

• RevOps Manager/Lead
• Sales Ops or Marketing Ops Lead ready to own the full commercial funnel
• GTM-focused Business Ops / Strategy & Ops

Key Responsibilities

• Partner with Sales, Marketing, Partnerships, and Outbound to align on goals, metrics, and revenue strategy.
• Own the commercial data model, pipeline, and forecasting, one consistent definition of a lead, opportunity, and renewal‑risk account across every channel, backed by real stage definitions and forecast methodology.
• Own the renewals, upsell, and partner/outbound pipeline, risk flagging, the CS‑to‑sales handoff, and pipeline tracking and attribution.
• Lead ad hoc RevOps initiatives and special projects as they come up, partnering with the Head of Ops and other Heads of.
• Run a small analyst team as a player‑coach, growing it as the team expands and it's seen as necessary.

Skills, Knowledge and Expertise

• Revenue operations experience : a track record running ops for a revenue function (sales, marketing, or RevOps) at a similar‑stage company
• CRM fluency (we use HubSpot): comfortable specifying and holding the line on what "clean" data looks like
• BI/reporting fluency (we use Sigma): comfortable building your own dashboards and analysis on clean data
• People management : has managed at least one direct report, or is clearly ready to
• Influential communicator : works and communicates well with Heads of and senior stakeholders, and can get things prioritised without needing formal authority over everyone involved
• Comfortable being hands‑on : this is a player‑coach role in year one, not a pure people‑manager seat
• Structured under ambiguity : can take a messy commercial process and turn it into a clear, ownable system

What we offer

• 24 days holiday + Bank Holidays + your birthday off
• £1200 annual benefits allowance ( ThanksBen , from month 2)
• Early finish Fridays (16:00)
• Yearly company retreat abroad
• 30 days to Work from anywhere
• Enhanced Maternity, Paternity, and Adoption Leave (13 weeks full pay, 17 weeks half pay, then SMP for maternity, 1 month full pay for paternity/adoption)
• Statutory pension with NEST (3% employer, 5% employee)
• Zinc shares, issued through the EMI Scheme
• Unlimited access to Spill Therapy
• Company socials, quarterly team socials Free Monday lunches
• Nursery workplace benefit scheme (Yellownest)
• Option to lease an electric car through Electric Car Scheme
• Celebrated Zinc anniversaries