Commercial Office Supervisor

Crimson Hotels; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel chain in London is seeking a Commercial Office Supervisor to manage and maximize revenues for its properties. The role includes responsibilities such as client relationship management, business opportunity identification, and event logistics coordination. An ideal candidate will be highly organized with exceptional communication skills, ensuring client satisfaction and the successful execution of events.

Benefits

Discounted room rates for staff

Private Healthcare Plan

Annual salary life assurance

Learning and development opportunities

Promotion opportunities within Hilton Family

Hero Of The Month recognition

Free meals on duty

Free dry-cleaning of suits

Qualifications

• Experience in a similar role required.
• Strong communicator with exceptional service skills.
• Highly organized and able to prioritize workload.

Responsibilities

• Maximize Conference and Events revenue through selling strategies.
• Develop tailored event proposals and manage client relationships.
• Oversee logistical details for group bookings and ensure smooth execution.

Skills

Communication

Organizational Skills

Customer Service

Tools

Delphi FDC

Job description

We have an exciting opportunity for a Commercial Office Supervisor looking after our 4 Central London properties – DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queen’s Gate Hotel London, Curio Collection by Hilton & Trafalger St James Curio Collection by Hilton.

The Role

The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies and techniques.

Other accountabilities include:

• Support the sales team to Identify and pursue new business opportunities in group bookings, conferences, and events.
• Develop tailored event proposals and presentations that meet client objectives while maximizing venue revenue.
• Negotiate and close contracts with clients, ensuring alignment with both client expectations and company revenue goals.
• Actively manage existing accounts and nurture relationships to foster repeat business and client loyalty.
• Support with quoting for and planning and executing conferences, group events, and meetings, from initial inquiry to event completion for the hotels.
• Ensure that all aspects of quoting for conferences, group, meetings and events for Curio London. Ensure a smooth handover to the on property planning team takes place
• once any business has returned a signed contract.
• Collaborate with internal departments (e.g., catering, audiovisual, and operations teams) to ensure all event requirements are met.
• Create and maintain group booking contracts, ensuring terms are met and final payments are processed in a timely manner.
• Monitor group booking patterns and adjust allocations as necessary to optimize hotel occupancy and group satisfaction.
• Ensure the team manage event logistics including room setups, timelines, catering, technical equipment, and staffing.
• Ensure the team serve as the primary point of contact for clients, ensuring clear communication and swift resolution of any issues that arise.
• Ensure all group / meeting quotations are delivered and responded to within 2 hours of receipt, involving stakeholders as necessary in line with company standards.

The Person

As well as having experience in a similar role, the ideal candidate will be a strong communicator, deliver exceptional service to clients, be highly organised and be able to prioritise their workload. Previous experience with systems such as Delphi FDC or similar would be highly advantageous.

Benefits

• GoHilton – you and your friends and family can explore the world with discounted room rates through our renowned international travel programme with more than 12 brands under the Hilton Family
• Private Healthcare Plan – financial assistance towards the cost of healthcare
• 2 x annual salary life assurance
• Learning and development opportunities – from our lots of in-house training courses and programmes and over 1,000 training courses available on our ‘Training University’
• Opportunities for promotion and transfer across departments, Hilton Family group on a national and international level
• Hero Of The Month recognition programme to recognise and celebrate your achievements
• Free-of-charge freshly cooked meals to enjoy on duty
• Free-of-charge dry-cleaning of suiting items

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.