Commercial Office Supervisor

Crimson Hotels Group; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group seeks a Commercial Office Supervisor to maximize revenue from their London properties. This role involves developing client proposals, managing relationships, and overseeing event logistics. The ideal candidate is highly organized, has excellent communication skills, and is experienced in a similar role. Benefits include discounted room rates and health care plans.

Benefits

Discounted room rates at Hilton brands

Private Healthcare Plan

2x annual salary life assurance

In-house training opportunities

Promotion and transfer opportunities

Hero Of The Month recognition

Free meals on duty

Free dry-cleaning of suits

Qualifications

• Experience in a similar role required.
• Strong communicator and exceptional client service.
• Highly organized and able to prioritize workload.

Responsibilities

• Maximize Conference and Events revenue through selling.
• Develop proposals and close contracts with clients.
• Manage event logistics and serve as primary client contact.

Skills

Communication

Client Service

Organization

Tools

Delphi FDC

Job description

We have an exciting opportunity for a Commercial Office Supervisor looking after our 4 Central London properties – DoubleTree by Hilton London West End, DoubleTree by Hilton London Victoria, 100 Queen’s Gate Hotel London, Curio Collection by Hilton & Trafalgar St James Curio Collection by Hilton.

The Role

The primary objective of the role is to maximise Conference and Events revenue for the cluster through pro-active and reactive selling and commercial management strategies.

Other accountabilities include:

• Supporting the sales team to identify and pursue new business opportunities in group bookings, conferences, and events.
• Developing tailored event proposals and presentations that meet client objectives while maximizing venue revenue.
• Negotiating and closing contracts with clients, ensuring alignment with both client expectations and company revenue goals.
• Actively managing existing accounts and nurturing relationships to foster repeat business and client loyalty.
• Supporting the quoting, planning, and execution of conferences, group events, and meetings from initial inquiry to event completion for the hotels.
• Ensuring all aspects of quoting for conferences, group, meetings, and events are managed for Curio London, with smooth handovers to the on-property planning team after contracts are signed.
• Collaborating with internal departments (e.g., catering, audiovisual, and operations) to meet all event requirements.
• Creating and maintaining group booking contracts, ensuring terms are met and final payments are processed promptly.
• Monitoring group booking patterns and adjusting allocations to optimize hotel occupancy and satisfaction.
• Managing event logistics including room setups, timelines, catering, technical equipment, and staffing.
• Serving as the primary point of contact for clients, ensuring clear communication and swift issue resolution.
• Responding to all group/meeting quotations within 2 hours of receipt, involving stakeholders as necessary, in line with company standards.

The Person

The ideal candidate will have experience in a similar role, be a strong communicator, deliver exceptional client service, be highly organized, and able to prioritize workload. Experience with systems like Delphi FDC or similar is highly advantageous.

Benefits

• GoHilton – discounted room rates across more than 12 Hilton brands worldwide.
• Private Healthcare Plan – financial assistance for healthcare costs.
• 2x annual salary life assurance.
• Learning and development opportunities, including in-house training and over 1,000 courses on our ‘Training University’.
• Opportunities for promotion and transfer within Hilton at national and international levels.
• Hero Of The Month recognition program.
• Free cooked meals on duty.
• Free dry-cleaning of suits.

Eligibility

Applicants must be eligible to live and work in the UK or obtain permits prior to application. Evidence of eligibility will be required during recruitment.

Crimson Hotels is an equal opportunities employer, encouraging applications regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.