Commercial Manager - Travel Money

Tesco Insurance and Money Services; City of Edinburgh; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading company is seeking a Commercial Manager for Travel Money in Edinburgh. This role involves managing stakeholder relationships, enhancing customer experience, and leading initiatives within a dedicated team. The position offers a competitive salary, annual bonuses, and various benefits, including private medical insurance and a generous holiday allowance. The ideal candidate will have strong communication skills, commercial acumen, and a customer-oriented mindset.

Benefits

Private Medical Insurance

Annual bonus

Generous holiday allowance

Colleague Clubcard discount

Enhanced maternity leave pay

Shared parental leave policy

Generous paternity leave

Ongoing learning opportunities

Qualifications

• Excellent communication and relationship management skills.
• Strong commercial acumen and operational understanding.
• Experience with complaints handling.

Responsibilities

• Manage relationships with key stakeholders across the Tesco Travel Money estate.
• Run monthly customer forums to review NPS and share best practices.
• Monitor complaints data to drive improvements.

Skills

Communication

Relationship Management

Commercial Acumen

Customer Orientation

Job description

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General information

Job Title

Commercial Manager - Travel Money

Ref #

9260

Location

Edinburgh - 2 South Gyle Crescent, Edinburgh, EH12 9FQ

Department

IMS - Travel Money & Giftcards

Business Area

Money Services

Working time

Full-Time

Date Published

13-05-2025

Serving our customers, communities, and planet a little better every day.

Up to £48,000 + annual bonus & benefits

Edinburgh - Permanent

Our roles are hybrid; however, you should be able to travel to our Edinburgh office 1-3 days per week for this position. Some ad hoc travel to London may be required.

Applications close at 5pm on 28th May 2025

WL2

We know that the annual summer holiday, or last-minute trip abroad, is really important to our customers and we’re committed to helping each and every customer get the right money they need to enjoy their trip.

Tesco Travel Money is the second largest provider in the market with over 350 bureau and an additional 280 collection points across the UK. Convenience, exclusive Clubcard pricing and fantastic customer service are key reasons why our customers keep coming back. We sell and buy back over 50 currencies in cash, as well as a prepaid card option with the ability to load up to 10 currencies.

We have a small, dedicated team and work closely with our 3rd party provider Travelex to staff and support our instore bureau. People are at the heart of what we do and a large part of our success.

We’re looking for a Travel Money Commercial Manager to join our Money Services team.

We believe in nurturing talent and providing opportunities for growth and development. As a Commercial Manager in Travel Money, you will have the chance to enhance your skills, take on new challenges, and progress in your career.

What You’ll Be Doing

You’ll manage relationships with our Head of Retail, Divisional Managers and bureau staff across the Tesco Travel Money estate.

You’ll run monthly customer forums to actively review NPS and share best practice; helping communicate overall strategy to our frontline colleagues.

You’ll consistently monitor complaints data to ensure customer feedback drives improvement across our network

You’ll be responsible for the planning and execution of our annual awards event; celebrating success with the best colleagues across the business.

You’ll work closely with colleagues across the whole of the Insurance & Money Services as well as 3rd parties including Travelex and MPMS. This will provide you with a broad perspective and the opportunity to increase understanding of the travel money market.

We need you to have

Excellent communication and relationship management skills to interact with key stakeholders (both internal and 3rd party).

A customer orientated mindset to ensure we consistently hold them at the heart of what we do.

Strong commercial acumen and operational understanding.

Experience with complaints handling to support colleague discussions and strive for the best possible customer experience in-store.

We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.

What’s In It For You

Prepare for your retirement with our colleague pension scheme.

Private Medical Insurance (WL2+) and virtual GP Service for you and your family 365 days a year.

Performance related annual bonus.

Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.

Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increases to 15% every payday. As an added perk, we’ll give you a second card to share with someone else.

Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.

Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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