Commercial Manager - Retention

CIPS; Manchester; On-site; GBP 65,000 - 90,000; Full time

Job summary

CIPS in Manchester is seeking an ambitious Commercial Manager to lead our new Retention function, driving cross-functional initiatives and turning data insights into measurable business outcomes. You will work closely with the Head of Retention to shape a customer-centric retention roadmap across pricing, operations, and propositions.

In this role you will own day-to-day retention initiatives, coordinate stakeholders, track performance, and ensure actions are delivered on time.

Qualifications

• Experience delivering commercial initiatives in a fast-paced environment.
• Strong organisational capability with proven delivery through to completion.
• Excellent stakeholder management and communication.

Responsibilities

• Support the delivery of the retention roadmap and translate priorities into actions.
• Own the day-to-day management of retention initiatives and ensure plans are delivered.
• Coordinate across pricing, operations, proposition, risk, and compliance to drive execution.
• Track performance against objectives and highlight risks, opportunities and dependencies.
• Use data and insight to identify trends and inform decisions.
• Facilitate cross-functional discussions to build alignment and momentum.
• Identify opportunities to improve processes, customer outcomes, and commercial performance.

Skills

Commercial acumen

Stakeholder management

Analytical skills

Cross-functional collaboration

Delivery focus

Data-driven decision making

Job description

We're looking for an ambitious Commercial Manager to play a key role within our newly created Retention function. This is an exciting opportunity to help deliver retention excellence across one of the UK's leading insurance businesses. Working closely with the Head of Retention, you'll support the delivery of the retention agenda by driving cross functional initiatives, coordinating stakeholders, and ensuring that opportunities identified through data and insight are translated into measurable business outcomes.

What You'll Do

• Support the delivery of the customer retention roadmap, helping to turn strategic priorities into tangible actions and outcomes.
• Own the day-to-day management of retention initiatives, ensuring plans are delivered on time.
• Coordinate activity across pricing, operations, proposition, risk & compliance, and other key stakeholders to drive execution and remove barriers.
• Track performance against agreed objectives, providing regular updates and highlighting risks, opportunities, and dependencies.
• Use data and insight to identify trends, support decision making, and prioritise areas of focus.
• Facilitate cross functional discussions to build alignment, secure buy in, and maintain momentum across key initiatives.
• Support the preparation of retention performance reviews, ensuring actions are tracked and delivered.
• Identify opportunities to improve processes, customer outcomes, and commercial performance through effective implementation and continuous improvement. Experience delivering commercial, customer, or operational initiatives in a complex fast paced environment.
• Strong organisational capability, with a proven ability to drive actions through to completion.
• Commercially minded with strong analytical skills and the ability to translate insight into action.
• Excellent stakeholder management and communication skills, with the confidence to challenge, influence, and build consensus.
• Comfortable working across multiple priorities and managing competing demands.
• Experience within UK General Insurance is highly desirable but not essential.
• A proactive, delivery focused mindset with a passion for improving customer and commercial outcomes. This is a unique opportunity to join a newly established function at an exciting stage of its development. You'll work closely with senior leaders, gain exposure across multiple areas of the business, and play a direct role in delivering initiatives that improve customer retention and commercial performance. You'll have the opportunity to make a visible impact, build strong cross functional relationships, and help shape the success of a critical business area.