Commercial Manager - Retention

Vermelo RPO; Peterborough; Hybrid; GBP 60.000 - 80.000; Vollzeit

Zusammenfassung

Vermelo RPO is actively recruiting a Commercial Manager - Retention for a leading UK insurance business. This hybrid role requires two office days per week and focuses on delivering retention initiatives, turning data insights into measurable outcomes, and coordinating cross-functional teams.

You will work closely with the Head of Retention to drive the retention roadmap, track performance, and continuously improve customer outcomes and commercial performance across pricing, operations,

Qualifikationen

• Experience delivering commercial, customer, or operational initiatives in a complex fast paced environment.
• Strong organisational capability with a proven ability to drive actions through to completion.
• Commercially minded with strong analytical skills and the ability to translate insight into action.
• Excellent stakeholder management and communication skills, with the confidence to challenge, influence, and build consensus.
• Able to manage multiple priorities and competing demands.
• Experience within UK General Insurance is highly desirable but not essential.

Aufgaben

• Support the delivery of the customer retention roadmap, turning strategic priorities into tangible actions and outcomes.
• Own the day-to-day management of retention initiatives, ensuring plans are delivered on time.
• Coordinate activity across pricing, operations, proposition, risk & compliance, and other key stakeholders to drive execution and remove barriers.
• Track performance against agreed objectives, providing regular updates and highlighting risks and opportunities.
• Use data and insight to identify trends, support decision making, and prioritise areas of focus.
• Facilitate cross functional discussions to build alignment and momentum across key initiatives.
• Support the preparation of retention performance reviews, ensuring actions are tracked and delivered.
• Identify opportunities to improve processes, customer outcomes, and commercial performance through effective implementation and continuous improvement.

Kenntnisse

Commercial initiatives

Stakeholder management

Analytical skills

Delivery focused

Jobbeschreibung

Commercial Manager - Retention

Location: Hybrid working - 2 office days per week

Drive delivery. Create momentum. Turn strategy into results.

We're looking for an ambitious Commercial Manager to play a key role within our newly created Retention function. This is an exciting opportunity to help deliver retention excellence across one of the UK's leading insurance businesses.

Working closely with the Head of Retention, you'll support the delivery of the retention agenda by driving cross functional initiatives, coordinating stakeholders, and ensuring that opportunities identified through data and insight are translated into measurable business outcomes.

What You'll Do

• Support the delivery of the customer retention roadmap, helping to turn strategic priorities into tangible actions and outcomes.
• Own the day-to-day management of retention initiatives, ensuring plans are delivered on time.
• Coordinate activity across pricing, operations, proposition, risk & compliance, and other key stakeholders to drive execution and remove barriers.
• Track performance against agreed objectives, providing regular updates and highlighting risks, opportunities, and dependencies.
• Use data and insight to identify trends, support decision making, and prioritise areas of focus.
• Facilitate cross functional discussions to build alignment, secure buy in, and maintain momentum across key initiatives.
• Support the preparation of retention performance reviews, ensuring actions are tracked and delivered.
• Identify opportunities to improve processes, customer outcomes, and commercial performance through effective implementation and continuous improvement.

What You'll Bring

• Experience delivering commercial, customer, or operational initiatives in a complex fast paced environment.
• Strong organisational capability, with a proven ability to drive actions through to completion.
• Commercially minded with strong analytical skills and the ability to translate insight into action.
• Excellent stakeholder management and communication skills, with the confidence to challenge, influence, and build consensus.
• Comfortable working across multiple priorities and managing competing demands.
• Experience within UK General Insurance is highly desirable but not essential.
• A proactive, delivery focused mindset with a passion for improving customer and commercial outcomes.

Why Join Us

This is a unique opportunity to join a newly established function at an exciting stage of its development. You'll work closely with senior leaders, gain exposure across multiple areas of the business, and play a direct role in delivering initiatives that improve customer retention and commercial performance. You'll have the opportunity to make a visible impact, build strong cross functional relationships, and help shape the success of a critical business area.