Commercial Manager - Motor Repair

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

£5k car allowance

Flexible hybrid working

4Cs annual performance bonus

Private medical insurance (PMI)

Life assurance 4x salary

Income protection (no cost)

Pension contributions up to 10%

Discounts, cashback and mortgage/finan

Thrive mental health app

Job summary

Hastings Insurance Services Limited is expanding its motor repair operations in the UK. You will drive the repair network’s performance, harness data-led opportunities, and collaborate with internal teams and external suppliers to secure resources for delivering outcomes.

We seek someone with strong understanding of the UK motor repair market, a focus on safety and quality, and the ability to build win-win partnerships while managing the P&L and driving data-driven business cases.

Qualifications

• Strong grounding of experience with regards to safety and quality vs cost.
• Strong commercial acumen with ability to understand how data drives decision-making.

Responsibilities

• Delivering our ambitious targets and overall performance of our repair network(s) to maximise commercial outcomes.
• Driving data-led performance opportunities, working across the internal matrix and with external suppliers to prioritise, secure resource and deliver outcomes.
• Developing genuine win-win partnerships with major supply chain partners to create competitive advantages.
• Leading an understanding of the market, competitors and regulatory developments and taking actions to tackle emerging risks.
• Managing the motor repair team to meet customers' fair and reasonable expectations and keep the customer's interests at heart.
• Comfortable with the mechanics of the Accidental Damage P&L and its performance drivers.
• Demonstrating strong commercial acumen and using data to drive compelling business cases.

Job description

Responsibilities

• Delivering our ambitious targets and overall performance of our repair network(s) to help maximise commercial outcomes to help drive a best-in-class outcome
• Driving data-led performance opportunities, working across the internal matrix and with external suppliers to prioritise, secure resource and deliver outcomes
• Working closely with the Supplier Relationship team developing genuine win-win partnerships with major supply chain partners, which delivers a mutually competitive advantage and a desire for suppliers to prioritise needs
• Leading a strong understanding of the market, competitors and regulatory developments, taking any appropriate actions or communications to identify and tackle any emerging risks
• Managing the motor repair team to meet customers fair and reasonable expectations and ensure any activity places the customers interests at the heart of what we do. Significant knowledge and experience of the UK Motor repair market is highly beneficial, but we're open to those with wider claims/insurance experience with a similar role
• Strong grounding of experience with regards to safety and quality vs cost
• Strong commercial acumen with the ability to understand how data drives the best decision-making and be able to use this with stakeholders to drive compelling business cases
• Comfortable with the mechanics of the Accidental Damage P&L and the drivers of performance (highly beneficial)

We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Benefits

• In addition to a competitive salary and £5k car allowance you will also receive…
• Flexible working - we champion a flexible hybrid working approach
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more…

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.