Supplier Relationship Manager - Motor Claims

Hastings Insurance Services Limited; Leicester; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

£5k car allowance

Flexible hybrid working

Performance bonus scheme

Private medical insurance

Pension contributions up to 10%

Job summary

Hastings Direct is seeking a Supplier Relationship Manager to work across our motor claims supplier base, delivering procurement projects, managing supplier risks, and driving innovation for better value. You will prioritise opportunities, engage stakeholders, and leverage data/MI to shape strategy.

You will help drive governance, align strategic objectives, and chair key supplier meetings, while ensuring regulatory adherence and quality standards across the supply chain.

Qualifications

• Experience in supplier relationship management within insurance claims.
• Ability to drive procurement projects and monitor supplier risk.
• Strong communication with internal and external stakeholders.
• Knowledge of data-driven decision making and MI.

Responsibilities

• Drive strategic alignment between business and supplier base.
• Define agendas, chair meetings, and follow up actions.
• Ensure governance and highlight risks with mitigations.
• Lead data-led commercial initiatives.
• Streamline processes to boost growth and customer outcomes.
• Monitor supplier reporting and regulatory/adherence standards.
• Build strong relationships with stakeholders.
• Identify AI opportunities to improve supply chain.

Skills

Stakeholder management

Supplier relationship management

Data analysis

AI capability understanding

Job description

As our Supplier Relationship Manager, you'll be working across key suppliers in our Claims Supply Chain to deliver procurement projects and manage key suppliers, contract risk and adherence, and help to drive innovation and improved value from our suppliers. You'll take a highly proactive approach to identifying and prioritising opportunities, driving business engagement and research latest developments, key players and innovations by leveraging the use of data and MI.,

• Driving strategic alignment between the business and our supplier base, aligning strategic objectives and defining the strategic roadmap
• Ensuring appropriate supplier meetings are conducted in alignment with supplier framework - defining the agenda, chairing the meeting, minute taking and following up on key actions
• Ensuring internal governance processes are carried out consistently for key suppliers and ensuring any risks are highlighted with actions in place to address them
• Contributing and driving our commercial initiatives through data-led technology
• Streamlining any inefficient processes, looking at the nature of our suppliers and how we utilise our supply chain to support growth and customer outcomes
• Ensuring all issues and remedial actions are captured and followed up, ensure supplier reporting is delivered in a timely manner and that all processes are in place to monitor regulatory adherence, alongside adherence to internal quality standards
  Strong experience working in the supply chain within motor claims
• Outstanding relationship building skills - able to communicate confidently and clearly with a wide variety of internal and external stakeholders
• Good understanding of AI capability and how this could improve and streamline the supply chain, alongside good data analysis skills - able to identify trends and risks through data
  We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Benefits: in addition to a competitive salary and £5k car allowance you will also receive… Flexible working - we champion a flexible hybrid working approach - Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more... Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks. At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us.