Commercial Manager - Motor Repair

Hastings Direct; Rotherfield; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Hastings Direct is looking for a Commercial Manager – Motor Repair to lead and optimise the repair network, using data-driven insights to drive commercial value. You will work with internal stakeholders and external suppliers to secure resources and improve outcomes, while keeping customer interests at the heart of every decision.

In this hybrid role based in the UK, you will influence the market, monitor regulatory changes, and build strong partnerships with suppliers to deliver a best-in-class

Qualifications

• Significant knowledge of the UK motor repair market is highly beneficial.
• Strong commercial acumen with the ability to translate data into business cases.
• Ability to drive data-led performance improvements and make compelling recommendations.
• Experience working with internal teams and external suppliers to prioritise resources.

Responsibilities

• Deliver ambitious targets and overall performance of the repair network to maximise commercial outcomes.
• Drive data-led performance opportunities across internal teams and suppliers to deliver results.
• Develop genuine win-win partnerships with major supply chain partners to gain competitive advantage.
• Maintain awareness of market, competitors and regulatory developments and mitigate risks.
• Lead the motor repair team to meet customer expectations and prioritise customer interests.

Skills

Motor repair market knowledge

Commercial acumen

Data-driven decision making

Stakeholder management

Job description

Job Title: Commercial Manager – Motor Repair

Location: Leicester, London or Bexhill (hybrid)

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD - we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role overview:

As a Commercial Manager within Motor Repair, you’ll work with both internal and external stakeholders to help deliver ambitious targets and support our transformation to becoming the most efficient motor accident repair model in the UK. This is a real opportunity for full cradle to grave accountability for commercial output and better outcomes.

Job details – you’ll need to have demonstrable experience in:

• Delivering our ambitious targets and overall performance of our repair network(s) to help maximise commercial outcomes to help drive a best-in-class outcome
• Driving data-led performance opportunities, working across the internal matrix and with external suppliers to prioritise, secure resource and deliver outcomes
• Working closely with the Supplier Relationship team developing genuine win-win partnerships with major supply chain partners, which delivers a mutually competitive advantage and a desire for suppliers to prioritise needs
• Leading a strong understanding of the market, competitors and regulatory developments, taking any appropriate actions or communications to identify and tackle any emerging risks
• Managing the motor repair team to meet customers fair and reasonable expectations and ensure any activity places the customers interests at the heart of what we do

Essential skills/experience:

• Significant knowledge and experience of the UK Motor repair market is highly beneficial, but we’re open to those with wider claims/insurance experience with a similar role
• Strong grounding of experience with regards to safety and quality vs cost
• Strong commercial acumen with the ability to understand how data drives the best decision-making and be able to use this with stakeholders to drive compelling business cases
• Comfortable with the mechanics of the Accidental Damage P&L and the drivers of performance (highly beneficial)

The interview process

• Recruiter intro/screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders' leader

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