Commercial Manager - Motor Repair

Hastings Direct; Leicester; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Bonus scheme

Private medical insurance

Life assurance & pension

Leave & benefits

Job summary

Hastings Direct is seeking a Commercial Manager – Motor Repair, with hybrid working options in Leicester, London or Bexhill. You will own cradle-to-grave commercial output for the repair network and collaborate with internal teams and external suppliers to drive performance and efficiency.

The role requires deep knowledge of the UK motor repair market, a data-driven mindset to build compelling business cases, and strong leadership to guide the repair team while keeping customers’ interests at

Qualifications

• Significant knowledge of the UK motor repair market.
• Strong grounding in safety and quality vs. cost.
• Strong commercial acumen with ability to use data to drive business cases.
• Comfortable with the Accidental Damage P&L drivers.

Responsibilities

• Deliver targets and overall performance of repair networks to maximise commercial outcomes.
• Drive data-led performance opportunities across internal and external stakeholders.
• Develop win‑win partnerships with major suppliers to secure resources.
• Monitor the market, competitors and regulatory developments to mitigate risks.
• Lead the motor repair team to meet customers' fair and reasonable expectations.

Skills

Motor repair market knowledge

Commercial acumen

Data-driven decision making

P&L awareness

Job description

Job Title

Commercial Manager – Motor Repair. Location: Leicester, London or Bexhill (hybrid).

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Overview

As a Commercial Manager within Motor Repair, you’ll work with both internal and external stakeholders to help deliver ambitious targets and support our transformation to becoming the most efficient motor accident repair model in the UK. This is a real opportunity for full cradle to grave accountability for commercial output and better outcomes.

Job Details – you’ll need to have demonstrable experience in:

• Delivering our ambitious targets and overall performance of our repair network(s) to help maximise commercial outcomes to help drive a best-in-class outcome
• Driving data-led performance opportunities, working across the internal matrix and with external suppliers to prioritise, secure resource and deliver outcomes
• Working closely with the Supplier Relationship team developing genuine win‑win partnerships with major supply chain partners, which delivers a mutually competitive advantage and a desire for suppliers to prioritise needs
• Leading a strong understanding of the market, competitors and regulatory developments, taking any appropriate actions or communications to identify and tackle any emerging risks
• Managing the motor repair team to meet customers fair and reasonable expectations and ensure any activity places the customers interests at the heart of what we do

Essential skills/experience

• Significant knowledge and experience of the UK Motor repair market is highly beneficial, but we’re open to those with wider claims/insurance experience with a similar role
• Strong grounding of experience with regards to safety and quality vs cost
• Strong commercial acumen with the ability to understand how data drives the best decision-making and be able to use this with stakeholders to drive compelling business cases
• Comfortable with the mechanics of the Accidental Damage P&L and the drivers of performance (highly beneficial)

Interview process

Recruiter intro/screening call

1st stage interview with hiring leader

2nd interview with hiring leaders' leader

Benefits

• Competitive salary and £5k car allowance
• Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
• 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more

Company Culture

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Equal Opportunity and Diversity

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Regrettably we are unable to offer sponsorship for this role.

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.