Commercial Manager (12m FTC)

The Telegraph; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Medical cover

Parental leave

Life assurance

Season ticket loans

Job summary

The Telegraph is seeking a Commercial Manager to drive revenue growth across News and Puzzles products. You will lead pricing, propositions and trading performance, manage the price rise process, and collaborate with Insights to optimise outcomes.

This 12-month maternity cover role requires strong commercial acumen, excellent stakeholder management, and a proven ability to translate customer insight into actionable strategies.

Qualifications

• translate customer insight into strong commercial strategies.
• identify and influence trading performance and commercial opportunities.
• use data to identify, understand and influence trends.
• manage complex projects end to end in a commercial/marketing environment.
• excellent communicator and presenter to senior stakeholders.
• build professional relationships across the business.

Responsibilities

• Develop and upgrade packs and propositions to maximise revenue growth.
• Lead always-on testing and use insights to drive strategic changes.
• Optimise customer communications with design and marketing teams.
• Manage end-to-end price rise process for pricing tiers.
• Collaborate with Insights and Analytics to identify revenue opportunities.
• Lead CapEx projects to launch new capabilities.
• Support subscriptions trading performance across News and Puzzles products with data insights.

Skills

Pricing strategy

Trading performance

Analytical mindset

Stakeholder management

Excel proficiency

Project management

Education

Experience in media/subscriptions

Tools

In-house analytics tools

Job description

About the role

This role is responsible for driving revenue growth and maximising subscriber value through pricing, propositions, and trading performance across News and Puzzles products. It manages the end-to-end price rise process, supports the delivery of the offer strategy, and leads the development of new products and upgrade initiatives. Working closely with Insights and Analytics, the role leverages data to optimise performance, improve customer outcomes, and support efficient team execution.

This role is a 12 month maternity cover contract.

Key responsibilities

• Manage the development and enhancement of our packs and propositions; work with the Pricing Manager to drive initiatives to upgrade subscribers to higher-value offerings to maximise revenue growth.
• Collaborate with the other Commercial Manager to adopt an always on test and learn of our save and downgrade offer strategy. Use insight to drive strategic changes using the in-house dynamic offer recommendation tool.
• Ensure customer facing communications are optimised, collaborating with design and marketing teams to continuously improve both on and offsite assets.
• Manage the end-to-end price rise process to ensure subscribers transition seamlessly to appropriate pricing tiers.
• Collaborate with the Insights and Analytics teams to identify revenue optimisation opportunities and partner with technical teams to drive operational improvements.
• Be the lead on certain CapEx projects, designed to launch new capabilities, by collaborating with stakeholders across the business.
• Support on subscriptions trading performance across News and Puzzles products, leveraging data to analyse customer churn and cancellation trends and provide actionable insights.

Requirements

• Brilliant at translating customer insight into strong commercial strategies that drive momentum and strong business performance.
• Very commercially aware and numerate, able to identify and influence trading performance, and size commercial opportunities.
• Analytical mindset with the ability to use data to identify, understand and influence trends.
• Experience managing complex projects end to end, ideally in a commercial or marketing environment.
• Excellent communicator, with the ability to explain complex issues succinctly, and confident at presenting your recommendations to senior stakeholders.
• Strong stakeholder management skills, with experience building professional relationships up, down and across the business.
• Positive, can-do attitude with an ability to take initiative and proactively pursue commercial opportunities.
• Excellent attention to detail, planning, organisational and time management skills with the ability to work to competing tight deadlines under pressure, with a positive attitude.
• Proficient in Excel/Google sheets or equivalent.

Experience within a media and/or subscriptions environment is desirable but not essential.

Benefits

• From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.

Training and development

With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.

Our commitment to inclusion

At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.

To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.