Commercial Manager

Vista Global; Greater London; On-site; GBP 65,000 - 95,000; Full time

Job summary

VistaJet is seeking a Commercial Manager to support our Program Sales with regional teams to maximize revenue and retention. The role reports to the VP Commercial Strategy and partners with VP and Directors on strategic commercial matters.

You will develop account plans, track flight activity, identify add-on and renewal opportunities, and coordinate with Billing and Accounts Receivable to resolve queries efficiently.

Qualifications

• Experience in account management, customer success or business development.
• Aviation sector experience is advantageous but not required.
• Strong relationship-building with professional gravitas to influence at all levels.
• Proven commercial acumen and ability to analyse data for opportunities and risks.
• Excellent accuracy and attention to detail under pressure.

Responsibilities

• Develop and execute account management strategies to maximise retention.
• Track member pacing and flight activity to identify upsell and renewal opportunities.
• Leverage commercial tools to increase conversion of member quotes.
• Monitor agreements and payment dates to ensure smooth transitions.
• Identify strategic customer referral opportunities and liaise with billing.
• Collaborate with Client Services Directors and program teams on operational matters.

Skills

Account Management

Customer Success

Business Development

Aviation Knowledge

Interpersonal Skills

Commercial Acumen

Attention to Detail

Job description

VistaJet is the first and only global aviation company. Our Program offers all the benefits of a personal jet without having to bear any of the responsibility that comes with owning an aircraft. Flight solutions are designed for corporations, high-net-worth individuals and entrepreneurs who demand the highest standards and need to fly regularly with guaranteed availability at a fixed price per hour.

Commercial Managers support our Program Sales Vice Presidents to identify and capitalise opportunities to maximize revenue, reporting to VP Commercial Strategy.

Your Responsibilities

Work hand in hand with Sales Vice Presidents in Region to:

• Develop and execute account management strategies to maximise retention
• Track Member pacing and flight activity to identify:
  • Add-on, upsell and early renewal opportunities
  • Risk to be addressed and mitigated
• Leverage commercial tools to increase conversion of Member quotes
• Monitor agreement anniversary and payment dates, to ensure smooth transition
• Identify strategic customer referral opportunities
• Key point of contact for Billing and Accounts Receivable, to support on queries and payment resolution
• Meet with Client Services Directors and Program Sales Vice Presidents to discuss and strategize on operational and commercial matters pertaining to Members
• Work with Private World and Marketing teams to optimise Member engagement

Required Skills, Qualifications, and Experience

• Experience in account management, customer success or business development role
• Experience in private or business aviation will be an advantage however is not essential
• Advanced interpersonal skills and proven relationship-builder. You are professional, articulate and possess a natural gravitas that enables you to influence effectively at all levels
• Strong commercial acumen and advanced analytical skills, enabling you to work with data to identify opportunity and risk, formulate solutions and make recommendations
• Works with exact accuracy and maintains thorough attention to detail even when working under pressure