Client Services Manager

Mountfitchet Group; Rushmoor; On-site; GBP 55,000 - 60,000; Full time

Job summary

VOLUXIS is seeking a Client Services Manager to join the Farnborough-based team, coordinating flight itineraries, maintenance planning and client communications. You will manage information flow between Owners, Operations, Finance, CAMO and Charter Sales, ensuring timely execution and exceptional service levels.

The role requires private aviation experience, strong customer service focus and the ability to balance commercial objectives with safety.

Qualifications

• Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations.
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Customer Service focused(both internal and external)

Responsibilities

• Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
• Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
• Advising clients about the planning and feasibility of flight schedules
• Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
• Meeting and greeting passengers on departure and arrival
• Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
• Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
• Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
• Provide excellent customer service to both internal and external Voluxis customers
• Building relationships with Voluxis clients and suppliers alike

Skills

Private aviation experience

Customer service

Interdepartmental communication

Job description

• Compensation: GBP 55000 - GBP 60000 - yearly

Company Description

VOLUXIS are a well-established private jet charter and management company, holding multiple worldwide Air Operators Certificates, managing a diverse fleet of aircraft based across the world..

We are seeking a Client Services Manager to join the team based at Farnborough Airport. This is an integral part of the continuing success of the company, ensuring the smooth running of the Client Services / Aircraft Management department.

We are looking for a professional to join our team who is commercially astute and motivated by providing service beyond expectation, whilst ensuring safety is the central focus of everything we do.This is a great opportunity to join a team who are passionate not only about private aviation, but also the continued growth of the company.

Job Description

• Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Maintenance/CAMO and Charter Sales teams
• Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
• Working with the CAMO department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
• Advising clients about the planning and feasibility of flight schedules
• Organising 3rd party private jet charter and any other ad-hoc transportation requirements including ground transportation and helicopters
• Meeting and greeting passengers on departure and arrival
• Close collaboration with Cabin Services Manager to ensure accurate client profiling and delivery of the highest levels of inflight service
• Coordination of comprehensive monthly reporting to Aircraft Owners, including participating in financial reconciliation process, ensuring compliance with contractual parameters
• Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
• Provide excellent customer service to both internal and external Voluxis customers
• Building relationships with Voluxis clients and suppliers alike

Qualifications

• Desired previous experience in the private aviation industry, preferably aircraft management, private jet charter or Operations
• Familiarity/working knowledge of all aspects of aircraft management, e.g. Operations, Finance and CAMO functions.
• Customer Service focused(both internal and external)