Commercial Manager

Safran; Fareham; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading aerospace company is seeking a Commercial Manager to oversee customer portfolios and drive sales strategies. The role involves managing contracts, ensuring customer satisfaction, and identifying new business opportunities. Ideal candidates will have strong negotiation skills and experience in customer management. The position requires flexibility for travel and the ability to work under pressure. Join a diverse and inclusive team committed to excellence in the aviation industry.

Qualifications

• Experience in Customer Management required.
• Strong commercial acumen and negotiation skills needed.
• Good English communication skills essential.

Responsibilities

• Manage customer portfolio and achieve sales targets.
• Negotiate contracts and monitor compliance.
• Ensure customer satisfaction through technical support.

Skills

Customer Management

Commercial negotiation

Sales opportunities

Presentation skills

Problem solving

English

Job description

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Delivery Team Leader - Safran Aerospace ️

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What's special about us?
Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components.

Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

What will I be doing?
Manage a dedicated customer portfolio, by achieving:
* Strategy:
- Define and steer the short, mid and long-term commercial strategies of your dedicated customer portfolio in accordance with the company strategy, 5 year plan and contract performance reviews.
- Identify prospective Products and Services of interest and potential sales
- Find new business opportunities for site growth and Increase our Support By the Hour (SBH) penetration within our region

* Customer satisfaction:
- Monitor and ensure customer satisfaction within account portfolio through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, and contract performance KPI's
- Ensure the fulfilment of commitments to Customers
- Supporting the Customer Support Representative team were applicable in delivering results and collective performance

* Sales:
- Meet or exceed the monthly/quarterly/yearly sales targets within your area of responsibility and for set customers
- Setting budgets and forecasts, including 5 Year Plan
- Create commercial proposals and drive the offer review process
- Propose best commercial solution according to situation and customer's needs, in compliance with the contractual agreements and company commercial policies
- Travel as required to meet with clients, attend industry events, and support business development efforts across the UK and internationally.

* Contracts:
- Negotiate contracts with customers and ensure all amendments are completed on time
- Monitor contract compliance

* Finance:
- Manage credit limit and Pilot the cash collection from assigned customers
- Increase SAFRAN HE and HE UK Margins
- Participate in monitoring internal controls where necessary to ensure compliance

What do you need from me?
Must :
* Experience in a Customer Management
* Strong business/commercial acumen with attention to finding sales opportunities
* Commercial negotiation skills experience
* Have a deep knowledge of products and services
* Deliver on commitments
* Be Proactive, a self-starter and take imitative
* Be flexible on working hours and willing to travel
* Be able to integrate and synthesize a large number of information coming from multiple sources
* Have presentation skills; be able to create and present
* Good English - verbal and written

Should :
* Be organised and able to adjust to workload and pressures
* Have knowledge of markets
* Have the ability to solve problems
* Ability to interface at top management level
* Ability to influence decision makers
* Ability to think strategically

Could :
* Speak and write French or other languages

Personal Attributes :
* Reliable
* Professional
* Customer orientated
* Confident and not afraid to have a difficult conversation with a customer
* Willing to travel: Frequent travels (both domestic and internationals)

What's my next step?
Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

Diversity & Inclusion
We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential.

We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Manufacturing, and Sales

• Industries

  Aviation and Aerospace Component Manufacturing

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