Commercial IT Operations Specialist

Pulse Structural Monitoring; Wokingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in subsea structural monitoring is seeking a Commercial Operations IT Specialist in Wokingham. This full-time role involves supporting IT systems, collaborating with teams, and enhancing cybersecurity measures. Ideal candidates will have substantial IT support experience and a solid engineering background.

Qualifications

• 5+ years in IT support roles or similar.
• Experience at 3rd line support level.
• Knowledge of cybersecurity and networking.

Responsibilities

• Support field/offshore operations and data services.
• Assist with IT system deployments.
• Monitor and maintain cloud services.

Skills

Problem-solving

Cybersecurity knowledge

Cloud services support

Technical documentation

Networking knowledge

Education

5 years in IT support roles

Engineering background

Tools

Windows Server

HyperV

Telegraf

InfluxDB

Grafana

Agile/DevOps

GitHub

Azure DevOps

Job description

Commercial IT Operations Specialist (VN3217) Wokingham, England

Pulse, part of Acteon Group, is a market leader in subsea structural monitoring, providing highly sophisticated monitoring systems and services to both oil & gas and renewables clients worldwide since 1998. Due to our growth plans, we are looking to strengthen our team with new roles.

We are hiring a Commercial Operations IT Specialist on a full-time, permanent basis. Based at our facility in Wokingham, the role involves working closely with the Commercial Operations IT Lead to support and develop Pulse’s commercial offerings. The position will eventually take ownership of certain IT system aspects, collaborating with internal staff across all locations and end customers. The role includes handling IT support escalations, infrastructure management, system monitoring, and supporting project deployments.

Responsibilities include:

1. Supporting Pulse field/offshore operations and data services remotely
2. Assisting with IT system deployments related to Pulse’s commercial operations
3. Monitoring, administering, and maintaining Pulse’s cloud services
4. Working with the IT Lead to enhance cybersecurity in Pulse’s services
5. Contributing to documentation for IT infrastructure (cloud and on-premises)
6. Staying updated on IT innovations beneficial to Pulse

Qualifications and Experience:

• At least 5 years in IT support roles or similar
• Experience at 3rd line support level or higher in helpdesk environments
• Self-motivated with the ability to work independently and collaboratively
• Problem-solving skills for complex technical solutions
• Knowledge of cybersecurity and the Purdue Model
• Experience with firewalls, TCP/IP, OSI networking model, Windows Server, HyperV
• Familiarity with Telegraf, InfluxDB, Grafana stack, remote system monitoring
• Experience with reverse proxy and WAF solutions
• Ability to create and maintain technical documentation
• Experience supporting cloud services and solutions
• Engineering background or experience in an engineering environment
• Experience with message bus solutions for microservices
• Familiarity with Agile/DevOps, GitHub, Azure DevOps
• Knowledge of SharePoint, IIS, Drupal, Acquia
• Understanding of open-source projects and development environments
• Experience running Dotnet/Go applications

Additional advantageous skills:

• Understanding of TSN or EtherCAT
• Experience with Loki and/or Prometheus
• Knowledge of FreeBSD

Application process:

Please include your first and last name, email, phone number (with country code), and your CV/resume. Confirm your eligibility to work in the country you are applying to (work permit/visa/citizenship).