Commercial Executive - Maternity Cover

South Norfolk and Broadland Council; Norwich; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

Employee discounts

Competitive holiday allowance

Wellbeing initiatives

Local Government Pension Scheme

Job summary

South Norfolk Council is seeking an experienced and motivated professional to join its team on a fixed-term maternity cover, selling high-quality waste services to customers across the district. The role requires proven sales experience, a data-driven approach, and strong communication and problem-solving skills.

You will manage customer accounts, handle billing and debt management, coordinate deliveries with operations, and liaise with collection crews to resolve issues promptly.

Qualifications

• Proven sales experience with a data-driven approach and strong analytical skills.
• Excellent communication and customer service capabilities are essential.
• Ability to identify opportunities to sustain and grow the waste services portfolio.
• Able to manage accounts, billing, and financial transactions with accuracy.

Responsibilities

• Manage customer accounts, billing, and debt management.
• Coordinate customer deliveries and liaise with collection crews to resolve issues.
• Support operations to ensure timely service delivery across multiple sites.

Skills

Sales experience

Data-driven

Analytical skills

Communication

Customer service

Problem-solving

Adaptability

Team coordination

Job description

South Norfolk Council is seeking an experienced and motivated professional to join its team on a fixed-term contract providing maternity cover. The successful candidate will support the continued development of the Council's commercial waste portfolio by promoting and selling high-quality waste services to customers across the district.

This fast-paced role requires proven sales experience, sound judgement, initiative, adaptability and strong problem-solving skills, together with excellent communication and customer service capabilities. A data-driven approach and strong analytical skills will also be essential for identifying opportunities to sustain and expand the portfolio.

You will manage customer accounts, billing, financial transactions, debt management and account adjustments to meet the needs of both customers and the service. You will also work closely with the operations team to coordinate customer deliveries and liaise with collection crews to resolve issues promptly and effectively.

The role is based within the office at Ketteringham Depot (home working is not available for this role) and involves regular liaison with customers both on and off site. The ability to travel to multiple sites during the course of duties is therefore essential.

If you thrive on challenge, adapt confidently to change and enjoy working in an environment where no two days are the same, this could be the opportunity for you.

Closing Date: 28th October 2026

Interview Date: To be confirmed

Why Join Us?

We offer flexible working hours for most office-based roles, allowing for a healthy work-life balance. As part of our team, you will enjoy a range of employee benefits, including free onsite parking, employee discounts, a competitive holiday allowance, wellbeing initiatives, and the opportunity to join the Local Government Pension Scheme.

You will be joining a progressive and supportive organisation that is committed to making a positive impact on the communities we serve.

The Councils reserve the right to close any and all vacancies at any time if there is judged to be a sufficient number of applications received.

South Norfolk and Broadland Councils are committed to promoting the welfare of children and vulnerable adults and all applicants must be willing to undergo appropriate checks for the position, including checks with past employers and the Disclosure and Barring Service.