Commercial Excellence Manager & AI Driver, Customer Led Transformation

PwC UK; Birmingham; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

PwC UK is seeking a Delivery Manager within the CLT Consulting team to lead front-office transformation programmes for consumer goods clients, leveraging AI to drive growth and improve customer experience. You will oversee client engagements, manage high-performing teams, and act as a trusted advisor to senior stakeholders, shaping PwC's AI propositions across markets.

You’ll partner with clients to align business priorities, define strategies, and champion AI-enabled ways of working, while

Qualifications

• Significant experience in Consumer Goods front-office functions or consulting.
• Passion for AI and emerging technologies.
• Ability to bridge business and technology discussions and deliver outcomes.

Responsibilities

• Lead end-to-end delivery of front-office transformation programmes.
• Partner with senior client stakeholders and shape project strategies.
• Define and build PwC's AI proposition within Consumer Goods and front-office space.
• Champion adoption of AI tools and ways of working across project teams and client engagements.
• Build and maintain stakeholder relationships and manage risks and delivery performance.
• Support business development, proposal development and client presentations to grow AI-led consulting.

Skills

Front-office transformation

AI awareness

Stakeholder management

Leadership

Project delivery

Job description

About the role: PwC helps organisations achieve sustainable growth by combining strategy, customer insight, technology, and AI to create value for customers, employees, partners, and shareholders. Within the CLT Consulting team, you will work with leading consumer goods businesses to deliver commercial transformation programmes that drive growth, improve customer experience, enhance operational efficiency, and embed AI-enabled ways of working. This role plays a key part in shaping and enhancing PwC’s AI proposition in the Consumer Goods and front-office consulting market, developing innovative offerings and accelerating AI adoption across clients and the firm. As a Delivery Manager, you will lead complex front-office transformation programmes, oversee client engagements, and manage high-performing consulting teams while acting as a trusted advisor to senior stakeholders. Leveraging your consumer goods expertise, programme leadership experience, and passion for innovation, you will help clients realise the value of AI across commercial operations while contributing to practice growth and delivering transformative outcomes alongside PwC’s strategic technology partners.

What Your Day Will Look Like

• Lead the end-to-end delivery of front-office transformation programmes for consumer goods clients, ensuring successful outcomes are delivered on time, within budget and to the highest quality standards.
• Partner with senior client stakeholders to understand business priorities, shape project strategies and act as a trusted advisor, identifying opportunities to leverage AI and emerging technologies to drive growth, efficiency and customer value.
• Help define and build PwC's AI proposition within the Consumer Goods and front-office space, developing innovative use cases, shaping market offerings and bringing AI-enabled solutions to clients.
• Champion the adoption of AI tools and ways of working across project teams and client engagements, fostering a culture of innovation, continuous learning and experimentation to enhance delivery and business outcomes.
• Build and maintain strong stakeholder relationships, proactively managing risks, issues and project performance while ensuring clear communication, alignment and effective decision-making throughout the delivery lifecycle.
• Drive continuous improvement in project delivery methodologies and contribute to practice growth through business development, proposal development, client presentations and the expansion of AI-led consulting opportunities.

This Role Is For You If

• Significant experience in Consumer Goods front-office functions or a consulting environment, with a strong understanding of commercial transformation and customer-facing operations.
• Passion for AI and emerging technologies, coupled with the curiosity, energy and drive to shape how AI is applied across commercial and front-office transformation initiatives.
• Ability to confidently bridge business and technology discussions, bringing AI-driven thinking to solve complex challenges and deliver innovative outcomes.
• Proven experience delivering multiple large-scale commercial transformation programmes, including cross-market engagements, with strong project management expertise and knowledge of delivery methodologies.
• Strong leadership and stakeholder management skills, with the ability to lead cross-functional teams, build trusted client relationships and influence senior stakeholders at all levels.
• Excellent analytical and problem-solving capabilities, including functional expertise in TPM and Revenue Excellence (REx), a customer-centric mindset, and the flexibility to travel as required.

What You’ll Receive From Us

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.