Commercial Excellence Manager & AI Driver, Customer Led Transformation

PwC; Birmingham; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working

Private medical cover

Volunteer days

Job summary

PwC is seeking a Delivery Manager in Advisory to lead front-office transformation programmes for consumer goods clients, driving AI-enabled value and growth. You will partner with senior stakeholders, shape project strategies, and oversee high-performing teams while advancing PwC’s AI offerings in the market.

The role involves collaborating with technology partners, managing complex engagements, and contributing to practice growth through proactive business development and client delivery

Qualifications

• Significant experience in Consumer Goods front-office functions or a consulting environment.
• Passion for AI and emerging technologies, with curiosity and drive to shape AI in commercial transformations.
• Ability to bridge business and technology discussions, bringing AI-driven thinking to solve challenges.
• Proven experience delivering multiple large-scale commercial transformation programmes, including cross-market engagements.
• Strong leadership and stakeholder management, able to lead cross-functional teams and influence senior stakeholders.
• Excellent analytical and problem-solving capabilities with customer-centric mindset and willingness to travel.

Responsibilities

• Lead the end-to-end delivery of front-office transformation programmes for consumer goods clients, ensuring successful outcomes are delivered on time, within budget and to the highest quality standards.
• Partner with senior client stakeholders to understand business priorities, shape project strategies and act as a trusted advisor, identifying opportunities to leverage AI and emerging technologies to drive growth, efficiency and customer value.
• Help define and build PwC’s AI proposition within the Consumer Goods and front-office space, developing innovative use cases, shaping market offerings and bringing AI-enabled solutions to clients.
• Champion the adoption of AI tools and ways of working across project teams and client engagements, fostering a culture of innovation, continuous learning and experimentation to enhance delivery and business outcomes.
• Build and maintain strong stakeholder relationships, proactively managing risks, issues and project performance while ensuring clear communication, alignment and effective decision-making throughout the delivery lifecycle.
• Drive continuous improvement in project delivery methodologies and contribute to practice growth through business development, proposal development, client presentations and the expansion of AI‑led consulting opportunities.

Skills

Analytical Thinking

Communication

Business Transformation

Customer Experience

Strategic Thinking

Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Technology Strategy

Management Level

Manager

Job Description & Summary

About the role:

PwC helps organisations achieve sustainable, responsible growth by combining business strategy, customer insight, technology, and AI to deliver value for customers, employees, partners, and shareholders alike. As part of the CLT Consulting team, you will work with leading consumer goods organisations to shape and deliver commercial transformation strategies, uncover new growth opportunities, enhance customer experiences, drive operational efficiencies, and embed AI-enabled ways of working. This role will be instrumental in building and driving PwC’s AI proposition within the Consumer Goods and front-office consulting space, helping define market-leading offerings, develop innovative use cases, and champion AI adoption both internally and with clients.

As a Delivery Manager, you will lead complex front-office transformation programmes, manage client engagements, and oversee high-performing consulting teams while acting as a trusted advisor to senior stakeholders. You will bring deep consumer goods expertise, strong programme leadership capabilities, and a passion for innovation, helping clients unlock the value of AI across commercial operations. Working within one of the industry’s most recognised consulting practices, and alongside strategic technology partners including Microsoft, AWS, Salesforce, Oracle, SAP, and leading cloud, data, cyber security, and automation specialists, you will contribute to transformative client outcomes, practice growth, and the continued evolution of PwC’s AI‑led consulting capabilities.

What your day will look like:

• Lead the end-to-end delivery of front-office transformation programmes for consumer goods clients, ensuring successful outcomes are delivered on time, within budget and to the highest quality standards.

• Partner with senior client stakeholders to understand business priorities, shape project strategies and act as a trusted advisor, identifying opportunities to leverage AI and emerging technologies to drive growth, efficiency and customer value.

• Help define and build PwC’s AI proposition within the Consumer Goods and front-office space, developing innovative use cases, shaping market offerings and bringing AI-enabled solutions to clients.

• Champion the adoption of AI tools and ways of working across project teams and client engagements, fostering a culture of innovation, continuous learning and experimentation to enhance delivery and business outcomes.

• Build and maintain strong stakeholder relationships, proactively managing risks, issues and project performance while ensuring clear communication, alignment and effective decision-making throughout the delivery lifecycle.

• Drive continuous improvement in project delivery methodologies and contribute to practice growth through business development, proposal development, client presentations and the expansion of AI‑led consulting opportunities.

This role is for you if:

• Significant experience in Consumer Goods front-office functions or a consulting environment, with a strong understanding of commercial transformation and customer‑facing operations.

• Passion for AI and emerging technologies, coupled with the curiosity, energy and drive to shape how AI is applied across commercial and front‑office transformation initiatives.

• Ability to confidently bridge business and technology discussions, bringing AI‑driven thinking to solve complex challenges and deliver innovative outcomes.

• Proven experience delivering multiple large-scale commercial transformation programmes, including cross‑market engagements, with strong project management expertise and knowledge of delivery methodologies.

• Strong leadership and stakeholder management skills, with the ability to lead cross‑functional teams, build trusted client relationships and influence senior stakeholders at all levels.

• Excellent analytical and problem‑solving capabilities, including functional expertise in TPM and Revenue Excellence (REx), a customer‑centric mindset, and the flexibility to travel as required.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Education

(if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications

(if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Model Development, Business Transformation, Channel Partner Management, Coaching and Feedback, Communication, Creativity, Customer Analysis, Customer Engagement, Customer Experience (CX) Strategy, Customer Insight, Customer Relationship Management, Customer Retention, Customer Service, Customer Strategy, Customer Success, Customer Transformation, E-Commerce, Embracing Change {+ 25 more}

Desired Languages

(If blank, desired languages not specified)

Travel Requirements

Up to 60%

Available for Work Visa Sponsorship?

Yes

Government Clearance Required?

No

Job Posting End Date