Sales Customer Account Advisor

SRL Traffic Systems Limited; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Customer Account Advisor to join their team in Solihull. This role offers the chance to engage with customers, manage inquiries, and support the sales process for innovative traffic management solutions. You will be pivotal in promoting services, handling quotes, and ensuring customer satisfaction. The company values diversity and offers a supportive environment where your skills will be recognized. With opportunities for personal development and performance-based incentives, this is an exciting chance to contribute to safer roads through intelligent transport solutions.

Benefits

Laptop / Mobile Phone

PPE Provided

Performance-based Incentives

Company Pension

Free Health and Wellbeing Support

25 Days Annual Leave

Access to Support Apps

Training & Personal Development

Flexible Working

Referral Bonus

Qualifications

• Experience in sales or customer service, preferably in hire or traffic management.
• Strong communication and time-management skills are essential.

Responsibilities

• Manage inbound customer enquiries and follow up on open quotations.
• Build and maintain relationships with new and existing customers.

Skills

Sales Experience

Customer Service Skills

Communication Skills

Time Management

Team Player

Technical Product Understanding

Proficiency in Microsoft Office

Education

High School Diploma

Relevant Certifications

Tools

CRM Software

Microsoft Office Suite

Job description

Sales Customer Account Advisor, Solihull

Sales Customer Account Advisor, Solihull, Competitive Salary

Overview

Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.

About the Role

We are seeking a dynamic and driven Sales Customer Account Advisor to be based at our Solihull depot to be responsible for supporting the sales department by managing inbound customer enquiries, following up open quotations, and ensuring customer satisfaction throughout the sales process. As Sales Customer Account Manager, you will play a crucial role in supporting SRL’s growth by promoting our traffic management hire solutions to existing and potential clients. Training will be provided on using CRM system and Syrinx.

Daily tasks will include chasing quotes that have not been taken up/converted to a firm booking or capture data. Chase quotes produced for new customers, and compile quotes, pricing and literature for customers as required. Contact proactive list (lapsed & reduced volume) and search for more customers to go on the proactive list. Outbound cold call to non-active and dormant customers, to understand current requirements, and reasoning. Set up meetings for the BD team and offer product trials. Contact existing live customer base, go deeper and wider into accounts making them fully aware of products and our services portfolio. Work with marketing to launch product promotions/events. Follow up on enquires following trade events and be the first point of contact for new account leads.

Key Accountabilities

• Support process of new customer accounts, liaising with the different departments.
• Respond promptly to incoming customer enquiries via phone, email, and online platforms, providing product details, availability, and help arrange pricing information.
• Assist with the preparation of quotes & contracts, proposals, and sales documentation, ensuring accuracy and compliance with company standards.
• Manage and process customer open quotations efficiently, ensuring timely delivery of products and services as per client specifications.
• Reengaged with lapsed customer to encourage repeat business, arrange BD team meeting.
• Build and maintain strong relationships with new and existing key customers by providing excellent customer service, understanding their needs, and offering solutions.
• Maintain an in-depth understanding of SRL’s product range, including traffic management equipment, and how they meet customer requirements.
• Help the BD team to meet or exceed sales targets by proactively identifying upsell and cross-sell opportunities with customers.
• Collect customer feedback to identify areas for improvement in products and services, and work with the sales and Research & Development teams to implement solutions.
• Work closely with the external BD team, operations, and logistics to ensure the smooth coordination of sales activities, from order receipt to delivery.
• Accurately maintain customer data and sales activities within the CRM system, ensuring up-to-date records and follow-ups.
• Regularly report on sales performance, customer trends, and any challenges to the Business Development Director to inform strategy and decision-making.

Key Skills

• Previous experience in a sales or customer service role, preferably in a hire, construction, or traffic management industry.
• Strong customer service skills with the ability to build rapport, handle enquiries, and resolve issues efficiently.
• Excellent written and verbal communication skills, with the ability to clearly explain technical products to non-technical clients.
• Ability to identify customer needs and provide tailored solutions to meet those needs.
• Strong time-management skills, with the ability to handle multiple tasks, prioritize, and manage a high volume of enquiries.
• A collaborative team player who works well in a fast-paced environment.
• A basic understanding of traffic management products is preferred but not required; willingness to learn is essential.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM software is a plus.

What’s in it for You

• Laptop / Mobile phone (if applicable to your role)
• PPE Provided (if applicable to your role)
• Performance-based incentives
• Company pension
• Free Confidential Health, Wellbeing and Legal Support
• 25 days annual leave plus bank holidays
• Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
• Training & Personal Development
• Flexible working (if applicable to your role)
• Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)

In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that’s empowered to express ideas and make improvements.

Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.

We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence.

What you will need and what you need to know

• A valid driving license- no more than 6 points (if applicable to your role)
• Able to use technology (laptop / tablet / mobile phone)
• Happy to travel on a regional / national basis as required (if applicable to your role)
• Our organisation is committed to carrying out Alcohol and Drug testing to all Employees as per our Zero tolerance at any time

How to Apply

Please complete our application process for consideration. Our recruitment team will be in touch should you meet the requirements for the role you have applied to.