Commercial & CRM Manager

Hands On Rother Ltd.; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Company pension

GP access

Employee discounts

Recognition schemes

Job summary

Mecsia is seeking a Commercial and CRM Manager to align our HubSpot CRM with strategic commercial decisions across the Group. You will manage data quality, reporting, and contract processes, while collaborating with senior stakeholders across multiple companies to drive margin and performance.

The role sits at the center of our commercial operations, requiring hands-on CRM ownership, strong analytics, and the ability to translate insights into practical actions.

Qualifications

• CRM experience: 5+ years using HubSpot or Salesforce.
• Commercial acumen with sales exposure.
• Ability to interrogate pipeline, margin and conversion data.
• Solid understanding of CRM integrations.
• Strong problem-solving and analytical mindset.

Responsibilities

• CRM ownership and platform development across the group.
• Ensure data hygiene, governance and consistent ways of working.
• Manage CRM integrations with wider systems to streamline data flows.
• Build reports and dashboards for senior leadership insights on pipeline and performance.
• Provide enablement support with processes, training and guidance for sales teams.
• Translate commercial considerations into actionable solutions with stakeholders.
• Own pipeline visibility and forecasting in partnership with sales leaders.
• Lead CLM processes and contract documentation standards across the group.

Skills

HubSpot/Salesforce

CRM data mgmt

Commercial acumen

Data analysis

Integrations

Problem solving

Stakeholder influence

AI fluency

Excel/PowerPoint

Attention to detail

Tools

Power BI

Microsoft Office

Job description

Location - f flexible / Hybrid (UK) with occasional travel to London

Mecsia is a leading UK provider of technical inspection, maintenance, and engineering services, aiming to transform the industry with a 'Local Service, National Reach' approach. The company has grown significantly through organic expansion and strategic acquisitions, including seven business units serving large clients in different sectors including Commercial offices, healthcare and educational facilities. Under private equity ownership since 2020, Mecsia has expanded to approximately 1,600 employees. In 2024, Mecsia was acquired by Synova, recognised as PE house of the year for four of the last seven years, who supports an ambitious growth strategy through service excellence and further acquisitions.

About the Role

We're looking for a Commercial and CRM Manager to lead how Mecsia uses our CRM (HubSpot) and turn it into the evidence base behind our commercial decisions across the Group. You'll combine hands-on CRM ownership with a sharp commercial lens, making sure pipeline, performance and margin are visible, trusted and acted on. You’ll also be responsible for how we manage our contracts, ensuring commercial levers are acted on in a timely and effective manner, and documentation is appropriately managed.

This role sits at the centre of our commercial operation. You'll work with senior stakeholders across our companies, keeping data accurate, processes disciplined and reporting clear.

Key Responsibilities

CRM

Data hygiene: Set and maintain high standards for data quality, governance and consistent ways of working across all locations.

Ownership: Own and develop our HubSpot platform, keeping data clean, structured and trusted across the Group.

Integrations: Manage integrations between CRM and our wider systems, so information flows reliably and without manual workarounds.

Reporting & insight: Build reports and dashboards that give senior leaders clear, evidence-led insight into pipeline, performance and commercial risk.

Enablement: Support sales and commercial teams with process, training and practical guidance that improves how they operate.

Commercial translation: Translate commercial considerations and analysis into solutions, working closely with stakeholders across our 11 companies.

Pipeline & forecasting: Own pipeline visibility and commercial forecasting, partnering with sales leaders to keep the numbers credible.

Commercial analysis: Interrogate CRM data to surface pipeline, margin, win-rate and conversion trends that sharpen commercial decisions.

CLM

Lead on CLM systems and processes to apply across central functions and group companies

Set and maintain standards for documentation and knowledge management relating to all contracts held by the group

Establish review and sign-off processes in line with agreed delegation of authority

Maintain standard contract templates and update as required in line with group commercial and risk protocols

Key Skills & Experience

CRM experience: 5+ years using HubSpot or Salesforce.

Commercial acumen: Experience working within a sales environment, with good commercial acumen.

Commercial analysis: Comfortable interrogating pipeline, margin and conversion data to draw conclusions and make recommendations.

Integrations knowledge: A solid understanding of integrations within CRM.

Problem-solving: A logical mindset and a strong ability to solve problems.

Communication: High standards of written and verbal communication.

Stakeholder influence: The ability to influence stakeholders at all levels.

AI fluency: comfortable using AI tools to accelerate analysis, reporting and day-to-day work.

Microsoft Office: Experience using Microsoft Office, particularly Excel and PowerPoint.

Power BI or similar: working knowledge is a nice-to-have.

Academics: demonstrates a strong academic background

Problem-solving: A logical mindset and a strong ability to solve problems.

Communication: High standards of written and verbal communication.

Composure: Patience and level-headedness under pressure.

Data hygiene: meticulous attention to detail.

Curious approach: able to tee up analysis, dashboards and reports andkeen to leverage new platform functionality.

Ambitious & Growth-Oriented: A proactive attitude and a strong appetite to expand your skill set and progress within the business as the Mecsia group expands.

Self-Motivated Team Player: A confident self-starter who is ambitious, takes initiative, and works equally well independently and as part of a collaborative team.

What we offer

Competitive salary and benefits package

Enjoy 25 days of holiday, plus bank holidays

Contribute to the Company Pension Scheme

Wellbeing benefits include 24/7 access to a GP

Employee discounts i.e. gym memberships, high street shops

Individual recognition schemes with rewards

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

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